Customer Service Representative

2 weeks ago

Kitchener, Canada NextGen VR Full time

**Job Overview**:
We are looking for a dynamic, friendly, and adaptable individual to join our team as a **VR & Café Specialist / Customer Service Representative**. This unique role will involve providing exceptional customer service and guiding guests through immersive virtual reality experiences at **NextGen VR Arena**, while also serving delicious desserts and bubble tea at **Sugar & Ice**, our in-house dessert café.

**Key Responsibilities**:
**At NextGen VR Arena**:

- Assist Guests with VR Experiences: Guide customers through virtual reality setups, explain the technology, and ensure they have an exciting and safe experience.
- Customer Support: Answer questions, recommend games, and ensure a fun and immersive visit.
- Troubleshooting: Help resolve basic tech issues quickly and efficiently.
- Maintain Equipment: Check and upkeep VR headsets and related gear.
- Safety and Cleanliness: Monitor for safe usage and maintain a sanitary space.

**At Sugar & Ice Café**:

- Serve Desserts & Bubble Tea: Take and prepare orders based on menu offerings.
- Customer Service: Offer a welcoming attitude and helpful recommendations.
- Maintain Cleanliness: Keep workspaces and dining areas tidy and organized.
- Handle Payments: Use the POS system for transactions and receipts.
- Food Preparation: Assist in creating appealing, high-quality desserts and snacks.

**Cross-Functional Responsibilities**:

- Team Collaboration: Work seamlessly with both VR and café staff.
- Promote Both Experiences: Encourage cross-visitation between the VR arena and café, especially during promotions or events.
- **Marketing Engagement**: Assist with or contribute ideas for social media content (e.g., TikTok, Instagram), help with event promotion, and support brand outreach efforts.
- Upselling & Customer Engagement: Enhance the guest experience with personalized suggestions and upselling techniques.

**Qualifications**:

- Previous Experience: Background in customer service, food & beverage, or tech is a plus. Training will be provided.
- Customer-Focused: Friendly, communicative, and enthusiastic about great service.
- Tech-Savvy: Comfortable with learning and using VR equipment.
- Multitasking: Can juggle responsibilities between VR and café roles.
- Detail-Oriented: Keeps workspaces clean and service top-notch.
- Physical Stamina: Can stand for long periods and lift up to 25 lbs.
- Flexibility: Willing to work varied shifts, including nights, weekends, and holidays.
- **Marketing/Social Media Savvy**: Familiarity with digital marketing, content creation, or managing social media accounts is a strong asset.

**Desired Traits**:

- Passion for technology, gaming, and creating memorable experiences.
- Love for desserts, bubble tea, and social customer interaction.
- Creative mindset with an eye for social trends and brand promotion.
- Positive team player with a can-do attitude.

**Compensation**:

- Competitive hourly wage ($17.20-$21.00 per hour)
- Opportunities for growth in both VR and food service—plus potential for involvement in marketing and brand initiatives.

**Job Types**: Full-time, Part-time

**Job Types**: Full-time, Part-time

Pay: $17.20-$21.00 per hour

Additional pay:

- Bonus pay

**Benefits**:

- Dental care
- Extended health care
- Paid time off

Schedule:

- Evening shift
- Weekends as needed

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- Fluent English (required)

Licence/Certification:

- Food Handler Certification (preferred)

Work Location: In person

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