Customer Service Representative

1 week ago

Kitchener, Canada Krug Inc Full time

Founded in 1880, Krug is well recognized as a leader in the design and manufacturer of high-quality business and healthcare furniture. For over 140 years, Krug’s reputation has been built on the principles of integrity and dignity in its relations with its staff, customers, suppliers, and the communities in which it operates. Krug is known for our innovation in solving challenges others can't. We are committed to being a leader in our industry by providing products and services that meet or exceed the expectations of our customers.

We are seeking a **Customer Service Representative** to join our dynamic team at our Head Office in Kitchener.

If you are a highly organized self-starter who is motivated, and have strong communication and people skills who thrives in a fast-paced work environment, this is the ideal opportunity for you

**RESPONSIBILITIES**:

- Maintain close liaison with dealers and representatives
- Provide product information, price, lead-time information, custom product availability.
- Advise re: suitability of particular items for customer requirements.
- Expedite orders through production as required in conjunction with plant expediter to meet customer’s installation date.
- Advise customers of delivery delays in a timely manner.
- Respond to customer/rep inquiries regarding in-house orders.
- Deal with customer concerns re: quality issues, damage etc. and finds mutually satisfactory solution.
- Respond to customer requests for missing parts in a timely manner.
- Provide shipping department with updated information regarding site and timed deliveries.
- Keep current on all new product offerings.

**QUALIFICATIONS**:

- A pleasant personality with a willingness to please our customers.
- Grade 12 education. Post-secondary education is an asset.
- Experience with government purchasing procedures and contracts is a definite asset.
- Computer skills: Word/Excel skills are required.
- A professional telephone manner is essential.
- Well-developed communication, listening and response skills to deal effectively with customer are required; professional writing skills are required.
- Professional writing skills and the ability to read architectural drawing are assets.
- Previous customer service experience is an asset.
- We offer a competitive compensation and benefit package, as well as the opportunity to work with a great team of people

We thank all applicants and advise that only those selected for an interview will be contacted.

**Krug is an Equal Opportunity Employer.**
**Should you require accommodation during the interview process, please advise our Human Resources Team and we will work with you to meet your accessibility needs.**

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension
- Dental care
- Employee assistance program
- Extended health care
- On-site parking
- Profit sharing
- Tuition reimbursement
- Vision care
- Wellness program

Schedule:

- 8 hour shift

Work Location: In person

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