Administrator, Customer Service

Join Standard Aero Ltd. and become part of an inclusive team where you can build your career in the Aviation industry

**What We Offer**:

- Competitive wages
- Generous paid time off
- Insurance includes medical, dental and vision benefits
- Retirement savings plan
- Clean, modern, air-conditioned facility
- Safety focused culture
- Advancement opportunities

**Essential Functions**
- Receives, processes and verifies component/module/accessory induction information and/or customer orders for purchases using company systems and customer purchase orders to verify the accuracy of information/orders.
- Ensures customer requirements and expectations are confirmed, documented, and communicated to the appropriate team members for the BU/site.
- Prepares, generates and distributes reports, order acknowledgments, estimates and invoices as required. Compare engineering reports with estimates and invoices, identifying potential cost overruns as they occur.
- Initiates the required action for response to customer service requests and communicates changes to the appropriate personnel. Provides a close liaison role with service engineers, operations, logistics and materials.
- Provides customers with product information including pricing, scheduling, delivery and/or backorder availability and functionally equivalent part alternatives. Acts as a liaison between the customer and production operations regarding expected completion dates, tracing and expediting shipments as needed.
- Monitors and analyzes cost projections on an ongoing basis, proposing solutions for corrective action as required.
- Reviews and coordinates all contract/transaction work for the business unit/site, ensuring both parties adhere to the terms of the contract/agreement.
- Maintains data in the Customer Relationship Management (CRM).
- Manages documents as per company, customer, and regulatory standards and process.
- Carries out additional projects as assigned.

**Qualifications**
- Minimum Grade 12 Diploma.
- Customer Service/Admin experience

**Desired Characteristics**
- Working knowledge of computer software including Microsoft Office.
- Strong planning, organizational, interpersonal, decision making, conflict resolution, oral and written communication skills.
- Experience in an aviation environment an asset.
- Experience working in an MRO environment an asset.
- A commitment to professional practice and continuous professional improvement.

**About StandardAero**

StandardAero is one of the aerospace industry’s largest independent maintenance, repair, and overhaul (MRO) providers. We offers extensive MRO services and custom solutions for business aviation, commercial aviation, military, and industrial power customers. Nearly 6,600 professional, administrative and technical employees work in more than 50 major facilities worldwide, with additional strategically located regional service and support centers all across the globe.

StandardAero is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, pregnancy, age, national or ethnic origin, religion, sexual orientation, gender identity or expression, transgender status, genetic information, status as a protected veteran, and basis of disability status or any other federal, state or local protected class.

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Company pension
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Tuition reimbursement
- Vision care

Schedule:

- 8 hour shift