Customer Service Administrator

1 day ago

Winnipeg, Canada Toba Sportswear Full time

**Toba Sportswear**

Customer Service Specialist Employment Opportunity

**Come join our Team**

We’re looking for someone who’s dependable, self-motivated, and enjoys being part of a small, supportive team. You’re the kind of person who likes to stay busy, takes initiative, and keeps things organized. If you enjoy a bit of variety in your day and take pride in helping both customers and colleagues, you’ll feel right at home here.

**Who we Are**:
Toba Sportswear is a wholesale distributor of blank apparel to the imprintable sportswear industry. Toba Sportswear supplies screen printers, embroiderers, promotional products distributors, and sportswear retailers with a full line of activewear, corporate casualwear, and accessories for all embellishment needs. Located in Winnipeg, Canada, we have been serving the central Canada region since 2003. The goal of Toba Sportswear is to provide an extensive product line at competitive prices, all while offering exceptional customer service.

This full-time, Monday to Friday on-site role in Winnipeg, MB focuses on supporting customers and keeping operations running smoothly. As a Customer Service Administrator, you’ll handle inquiries, process orders and returns, and maintain accurate records. You’ll also proactively reach out to confirm orders, share updates, follow up post-purchase, and build lasting relationships. Additionally, you’ll keep customers informed about promotions, product updates, and services that add value to their business.

**Key Responsibilities**:
As a Customer Service Administrator, you will be an integral part of our team, responsible for the following key duties:

- Answer incoming calls professionally with a customer-focused approach, providing timely support.
- Route inquiries to the appropriate teams for quick and accurate resolution.
- Accurately process customer orders, confirming details to avoid errors and delays.
- Proactively reach out to customers to confirm orders, share updates, follow up post-purchase, and build lasting relationships.
- Keep customers informed about promotions, product updates, and services that add value.
- Act as a liaison between customers and internal teams to ensure seamless communication.
- Maintain detailed records of customer interactions, orders, and account notes.
- Compile purchase orders, customer notes, and supporting documents for timely invoicing.
- Support the team with general operational tasks, especially during busy periods or special projects.

**Requirements**:

- Proven experience in administrative and/or customer service support roles.
- Excellent verbal and written English communication skills.
- Strong organizational skills with the ability to multitask effectively.
- Comfortable working both independently and collaboratively within a team.
- Exceptional problem-solving abilities with a customer-focused mindset.
- Experience with social media is a plus, but not required.

Expected hours: 40 per week

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Paid time off

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

**Experience**:

- Customer service: 2 years (required)

Work Location: In person

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