Installation & Repair Telus Technician

Seeking: Energetic customer service-oriented individuals for the position of Telus Field Installations and Repair Technician. About Us: At Worldwide, we understand that staying connected is vital in today's world. We are the leading provider of wireline and wireless workforce solutions, ensuring hundreds of British Columbians stay connected with Telus' 100% fiber optic connection to the home. Our founder, once a technician like you, believed in creating a company where technicians are not just valued but celebrated. Join us and become a part of a team that values growth, independence, and exceptional customer service. Job Description: We are seeking enthusiastic and skilled Fiber Optic Installation & Repair Technicians to join our team in Victoria and surrounding areas. As a technician, you will be responsible for delivering an exceptional customer experience while preforming your day-to-day task including the installation of Internet, Optik TV, Home Phone, and Smart Home Security & Automation. You will troubleshoot, diagnose, and resolve service issues, educate customers on exciting bundles, and provide outstanding customer service. **Responsibilities**: - Reach out to customers prior to arrival, providing ETA. - Install and troubleshoot Internet, Optik TV, Home Phone, and Smart Home Security & Automation. - Install and diagnose cabling including, fibre, twisted pair, cat/5, coaxial. - Assess current customer services and find value additions through bundling. - Maintain accurate inventory of Telus supplied equipment. - Stay up to date with new products, equipment, pricing, and everchanging technologies. - Ensure reliability of all customer services using online test tools. - Deliver a "5 Star" customer experience on every visit. - Adhere to all applicable Health & Safety regulations. - Present yourself in a polite and professional manner to gain the respect and trust from every Telus customer. **Requirements**: - Minimum Grade 12 education. - Experience with low voltage cabling (twisted pair, coaxial, fiber optics). - Familiarity with everyday hand tools, ladders, cordless drills, and computer hardware/software. - Strong customer service background and sales abilities. - Ability to work independently and as a team member. - Valid Class 5 BC driver’s license. - Physically capable of carrying and maneuvering a 60lbs extension ladder, climbing ladders multiple times a day, and lifting heavy objects. - Positive, solutions-based attitude with excellent problem-solving skills. - Availability to work 1 weekend and 1 evening shift (available until 7 pm) per week. - Successful completion of a criminal background check. - Self-motivated and highly organized to manage workloads with mínimal direction. - Excellent communication skills, both written and verbal - Must be willing to work outdoors in changing weather conditions. - Must be technically inclined and have a desire to learn. - Able to provide a suitable work van/vehicle to carry all tools and equipment, equipped with a secure ladder rack on the roof. The vehicle must be white and within 10 years old. - Means to provide or acquire all necessary tooling, laptop, and smart phone. - Prior experience in telecommunications and/or working in the field independently Pay and Benefits: We offer a competitive piece-rate model, ensuring your hard work is rewarded. In addition to piece-rate income, there is guaranteed hourly pay for your scheduled hours, providing financial stability even on slower days. We also have a robust bonus program that highly rewards productivity and performance along with lucrative sales commissions. As a part of our team, you will have access to paid training, growth opportunities, and a great benefits package. **LINK TO OUR APPLICATION PAGE PLEASE COPY AND PASTE INTO NEW TAB** Join Worldwide, where your skills are valued, your growth is encouraged, and your contribution makes a difference **Salary**: $55,000.00-$90,000.00 per year **Benefits**: - Dental care - Extended health care - Vision care Schedule: - 8 hour shift - Evening shift - Monday to Friday - Weekends as needed Supplemental pay types: - Bonus pay - Commission pay Work Location: Victoria Pay: $55,000.00-$90,000.00 per year **Benefits**: - Dental care - Extended health care - Life insurance Flexible language requirement: - French not required **Language**: - English (preferred) Licence/Certification: - Class G Licence (preferred) Work Location: On the road