Housing Connect Support Worker

**Job Purpose**

The Housing Connect Program supports individuals and /or families who are experiencing homelessness or housing instability.

The _**Housing Connect Support Worker**_ will proactively support those at risk of homelessness by preventing evictions or by providing financial or non-financial supports to those in search of housing. The HCSW will build relationships with participants to work collaboratively with them to achieve stable housing.

**Reporting Structure**

Reports to: Community Liaison

Supervises: N/A (practicum students if applicable)

**Duties and Responsibilities**
- Conduct Intake Assessment to determine participants level of support required.
- Locate and access housing for participants based on their needs and financial capabilities.
- Assist participants with move in/ move out procedures. (Housing and Support Handbook)
- Actively seek out and maintain relationships with landlords in the private and public sector with program participants and case managers to help increase and diversify housing opportunities for those transitioning from homelessness or those that have barriers accessing permanent housing.
- Work closely with landlords to address issues and negotiate solutions to prevent evictions.
- Access financial assistance for rental payments, security deposit, first months rent and rental/ utility arrears.
- Connect participants to community and mainstream services and provide educational resources on budgeting, financial management, daily living skills and tenant obligations.
- Follow up with participants to ensure housing stability. Conduct monthly home visit.
- Miscellaneous duties are assigned.

**Education & Experience**
- Degree or diploma in a Human Services related field and/or 2 - 3 years related experience.
- FOIP Training would be considered an asset but will be offered after hire.
- Eviction Prevention Training-Homeless Learning Hub would be considered an asset but will be offered after hire.

**Administration and Reporting**
- Maintain case notes and document in case management system.
- Maintain files that are accurate, concise, and up to date.
- Ensure confidentiality with documentation.
- Prepare and submit monthly reports.
- Participate in case conferencing to minimize duplication and ensure coordination of services.

**Knowledge and Skills**
- Excellent oral, and written communication.
- Excellent interpersonal skills.
- Ability to work cooperatively and collaboratively with co-workers and other community professionals.
- Ability to prioritize workload and manage time.
- Ability to work independently as well as in a team environment.
- Conflict resolution skills are required as this position often interacts with people in crisis or facing difficult challenges.
- Ability to deal with highly sensitive and personal information and maintain the appropriate safeguards for the confidentiality of LHA information and client files.
- Knowledge of Microsoft Office programs.

**Other Requirements**
- Must pass a Criminal Background check and Vulnerable Sector check.
- Valid class 5 driver’s license.
- Own or have use of a reliable vehicle for work purposes.

**Work Location**

This position is based out of the Lethbridge Housing Authority Business office.

**Work Environment**
- Working with participants in their home; community and in an office setting.
- Frequently required to operate a computer, file, and retrieve written documents.
- Standing, sitting, walking, lifting, carrying, and reaching, handling, kneeling, crouching, and bending.
- Required to travel to home visits.
- Multi-tasked within a fast-paced, high-volume, and demanding environment.

Pay: From $50,000.00 per year

Additional pay:

- Overtime pay

Schedule:

- Day shift
- Monday to Friday

Work Location: In person

Application deadline: 2025-03-14
Expected start date: 2025-02-25