Box Office Representative

6 days ago

Vancouver, Canada AdmitONE BC Full time

**_Box Office Representative - Seasonal (Noel Festival)_**

**_ AdmitONE_**

**_ Cloverdale Fairgrounds, Surrey BC_**

**Who we are**:
The MRG Group is Canada’s largest independent entertainment company, dedicated to creating positive, shareable experiences. Since 2008, we’ve grown to include 12 hospitality properties, 7 venues across Canada, and an expanding portfolio that spans live events, travel, ticketing, and digital media.

AdmitONE, an MRG Group company, is a fast-growing ticketing platform built by event creators, for event creators. With decades of experience in venue management, ticketing, marketing, and event production, AdmitONE delivers seamless, customer-focused ticketing solutions that make live experiences more accessible and enjoyable.

**Who you are**:
As a Box Office Representative, you’ll play a key role in ensuring a smooth and positive guest experience at the Noel Festival. Reporting to the Box Office Lead, you’ll manage onsite ticket sales, provide top-notch customer service, and support ticketing operations using the AdmitONE platform. You’re detail-oriented, friendly, and comfortable working in a fast-paced environment during the holiday season.

**The Fine Print**:

- Provide excellent customer service and maintain a positive, proactive approach to all ticketing activities.
- Support the Box Office Lead in day-to-day ticketing operations, including processing transactions through AdmitONE.
- Sell and issue tickets onsite at the Cloverdale Fairgrounds.
- Answer attendee questions and assist with troubleshooting ticketing issues.
- Manage ticket inventory, including processing paid and complimentary sales.
- Coordinate with Box Office Lead, Client Success Specialist, and Event Managers to ensure all event details are accurate and understood.
- Travel to other event locations may occasionally be required.
- Perform other duties as assigned.

**We are looking for someone with**:

- Flexibility to work evenings, weekends, and holidays (as required for live events).
- Ability to reliably commute to the Cloverdale Fairgrounds and arrive on time for shifts.
- Strong communication skills, both written and verbal.
- High level of accuracy and attention to detail.
- Problem-solving skills, with the ability to think critically and handle multiple tasks at once.
- A collaborative spirit, with the ability to work well in a team or independently.
- Strong interpersonal skills for building positive relationships with both colleagues and guests.

**What’s In It For You?**:

- Seasonal role with a fun and casual team environment filled with holiday spirit.
- A welcoming and inclusive workplace where you can show up authentically every day.
- Career development opportunities within a growing company that encourages learning and professional growth.
- Thank you for your interest in The MRG Group, given the anticipated interest in this role, only those selected for an interview will be contacted.

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