Customer Service Shift Lead

4 days ago

St Thomas, Canada Quai du Vin Estate Winery Full time

Quai du Vin Estate Winery is a boutique winery, surrounded by picturesque grounds and operating inside a charming vintage-style facility in Sparta, Ontario along Lake Erie's pastoral North Shore.

Reporting to the Retail and Hospitality Co-ordinator, this position is a full-time permanent role and you'll be expected to maintain and help increase sales to meet projected targets.

DUTIES AND RESPONSIBILITIES

As the on-site lead, you would be responsible for overseeing the day to day operation of the retail store, the on-site serving outlets and the direct delivery of online purchases.

Assist with wine knowledge training to all retail staff.

Contribute to building a culture of exceptional customer service amongst the retail team.

Actively engaging and interacting with all visitors of the winery.

Ensuring that all opening, closing and cleaning procedures are completed accordingly.

Assisting in monthly inventory of wine, merchandise and supplies.

Maintaining appropriate inventory levels of merchandise, supplies and glassware.

Managing all on-line orders phone and walk-in inquires.

Maintaining the POS system, menu and screens for price and menu changes and special events as required.

Assist with executing additional events and experiences as required.

Resolving any customer complaints and concerns.

Assist in training retail staff upselling and cross selling techniques to meet weekly and monthly sales targets

Ensuring COVID protocols, safety codes, company safety and security policy are met and complying with local health protocals.

JOB REQUIREMENTS:
2+ years of restaurant, winery/brewery, retail management experience that include supervising a small team, meeting sales targets and inventory controls

Excellent guest sevice skills

Available to work most weekends, holidays and have a flexible schedule

Ability to take initiative, self-motivated and organized

Strong base knowledge of wine an asset

Serving experience: 2+ year required

Smart Serve Certificate: required

First Aid Certificate an asset

Ontario Food Handler Course an asset

**Job Types**: Full-time, Permanent

**Salary**: From $16.50 per hour

**Benefits**:

- On-site parking

Schedule:

- Day shift
- Holidays
- Weekend availability

COVID-19 considerations:
All customers have the option of wearing a mask, curbside pickup available, common surfaces are sanitized regularly

Ability to commute/relocate:

- St. Thomas, ON: reliably commute or plan to relocate before starting work (required)

Work Location: One location

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