Lead Customer Experience Associate

4 days ago

St Thomas, Canada Quai du Vin Estate Winery Full time

**Are you a wine enthusiast with a knack for stellar customer service?** Do you thrive in a lively, fun-filled environment surrounded by like-minded folks? If so, we've got the perfect gig for you

Quai du Vin Estate Winery (future home of SKYE CHASE Estate Winery) is a boutique winery, surrounded by picturesque grounds and operating in Sparta, Ontario along Lake Erie's pastoral North Shore.

**What We're Looking For**:
We need a rockstar who's positive, a natural leader, dependable and driven by sales to join our tight-knit retail team. Your mission, should you choose to accept it, is to provide an unforgettable experience to every visitor that walks through our doors.

**Your Day-to-Day**:
No two days are alike at Quai du Vin (future home of SKYE CHASE Estate Winery) Here's what you'll be up to:

- **Lead the Pack**:Oversee the daily buzz in the retail store and on-site experiences
- **Wine Guru**: Share your wine wisdom with our retail team and guests in a fun and engaging way. If you're not a guru, we'll help get you to that level
- **Customer Delight**: Create a culture of top-notch service that makes visitors want to come back
- **Engage & Educate**: Chat with guests, guiding them through tastings and sharing stories about our wines, winemaking process and on-site experiences
- **Stay Tidy**: Ensure all opening, closing and cleaning tasks are completed with flair
- **Inventory Whiz**: Help keep track and report on our wine, merchandise and supplies
- **Order Master**: Handle online orders, phone calls, and walk-in inquiries with ease
- **Event Extraordinaire**:Assist in planning and pulling off epic events and experiences
- **Problem Solver**: Tackle any team or customer issues with a smile
- **Safety First**: Keep everything up to code

**What you bring**:

- **Experience**: 2+years in restaurant, winery/brewery plus Supervisory/Management
- **Guest Service**:Stellar skills in making every guest feel welcome and valued
- **Flexibility**:Available to work weekends and some holiday Mondays
- **Versatility**: Excited to work at various venues, including on-site experiences, off-site events including but not limited to tradeshows and farmer's markets
- **Initiative**:Self-motivated, organized and able to juggle multiple tasks while working well in a small team
- **Wine Knowledge**: A solid base understanding of wine is a plus
- **Physical Stamina**: Able to lift/carry 35lb wine boxes and stand/move for a 7+hour shift
- **Outdoor Lover**: Happy to work outside in various weather conditions
- **Certifications**: Smart Serve Certified; aged 19+; G-license are must haves; First Aid Certificate and Ontario Food Handler Course are assets
- **Location**: Able to commute/relocate to St. Thomas (Sparta), ON

**Ready to join the fun?**

Cheers to your new adventure at Quai du Vin Estate Winery (future home of SKYE CHASE Estate Winery)

**Job Types**: Part-time, Permanent

**Benefits**:

- On-site parking

Schedule:

- Day shift
- Holidays
- Monday to Friday
- Weekends as needed

Ability to commute/relocate:

- St. Thomas, ON: reliably commute or plan to relocate before starting work (required)

Work Location: In person

  • Customer Experience Associate

    1 week ago

    St. Thomas, Canada Z-Lite Full time

    Since 1987, Z-Lite has been creating a beautiful array of quality interior and exterior residential lighting. We currently have a very exciting opportunity for an individual who has a positive and professional attitude to join our Customer Service team! Z-Lite is looking for a self-motivated individual with an outgoing and friendly disposition. If you are a...

  • Customer Experience Associate

    19 minutes ago

    St. Thomas, Canada Scotiabank Full time

    Requisition ID: 172963 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals. Our...

  • Customer Experience Associate

    2 weeks ago

    St. Thomas, Canada SKYE CHASE Estate Winery Full time

    **Do you love providing exceptional customer service? Enjoy working in a fun environment with like-minded individuals? And are you passionate about wine?**If so, we want you at SKYE CHASE Estate Winery! SKYE CHASE Estate Winery is a boutique winery, surrounded by picturesque grounds and operating in Sparta, Ontario along Lake Erie's pastoral North...

  • Store Manager: Lead Teams, Elevate Customer Experience

    4 weeks ago

    St. Thomas, Canada Carters Inc. Full time

    A leading children's apparel retailer is seeking a Store Manager to lead a team in creating a welcoming environment for parents and children. Responsibilities include talent development, fostering customer relationships, and executing company operations. Candidates should have at least 3 years of management experience and a high school diploma. This...

  • Customer Experience Lead- Glendale Branch

    1 week ago

    St. Catharines, Canada Scotiabank Full time

    Requisition ID: 189483 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **What you’ll be doing** Our Customer Experience Leads are responsible for overseeing our high performing Retail Service teams. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their...

  • Customer Experience Associate

    4 days ago

    St. Marys, Canada Scotiabank Full time

    Requisition ID: 149800 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals. Our...

  • Customer Experience Associate

    2 days ago

    St. Marys, Canada Scotiabank Full time

    Requisition ID: 149800 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals. Our...

  • Shipping Associate

    1 week ago

    St. Thomas, Canada Alliance Door Products Full time

    **Shipping Associate** **_ *Only Canadian-based applicants will be considered*_** **ABOUT ALLIANCE DOOR PRODUCTS** We are a leading manufacturer and distributor of residential, commercial doors and architectural interior and exterior doors, door systems, hardware, and millwork products in Canada and the US. A family-owned-and-operated business enterprise,...

  • Store Manager: Lead Brand Experience

    2 weeks ago

    St. Thomas, Canada Carter's Full time

    A leading children's apparel retailer is seeking a Store Manager in St. Thomas, Ontario to lead a team and foster a welcoming environment for families. Responsibilities include building a talent pipeline, ensuring a positive work environment, leading customer-focused initiatives, and managing operations. The ideal candidate has at least 3 years of retail...

  • CAN Omni Customer Fulfillment Associate

    2 weeks ago

    St. Thomas, Ontario, Canada Walmart Full time $35,000 - $55,000 per year

    Position Summary...To pick and pack online grocery delivery orders ensuring a high quality standard and accuracy while adhering to strict safety and food hygiene standards to achieve customer satisfaction.What you'll do...Efficiently picks and assembles orders from various temperature areas with great care and quality in mind to achieve "On Time" delivery to...