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Director of Customer Success

2 weeks ago

North York, Canada Loyalty Markets Full time

**Job Description - Director of Customer Success**

**About Us**:

- Managing external Operations and offsite supervisors and employees who oversee our largest Customer - Amazon
- Schedule regular customer relationship check in visits
- Manage all escalations to completion. Customers for life mentality
- Handles technical service calls and follows up to ensure completion including preventative maintenance program
- Manages office coffee orders process and team
- Develops relationships with all key Customer Site Managers
- Scheduling, evaluating quality of work, shift rotations, training and incident support for all offsite staff
- Influences culture: As the primary customer interaction person, contribute to setting high benchmarks inside the organization
- Work with other departments: working closely with operations, retail and production teams
- Ensure safe food handling measures are followed at all times

**Skills/Experience**:

- Minimum 5-7 years of multi-site food service management experience.
- Proven leader able to handle various situations in all environments
- Ideally experience in vending, micro-markets or office coffee
- History achieving metrics in customer satisfaction and turn
- History achieving targets in revenue growth and ROI
- Deep understanding of food service environment
- Excellent at fast paced environment, multiple moving targets at the same time

**How we measure success**:

- Your team is happy, motivated, and efficient
- Your customers are happy
- You enjoy your work and feel a sense of pride in your accomplishments.
- Your team is continually evolving and becoming more efficient and organized.

**What you bring to the table**:

- You are obsessed with organization and are continually looking to improve.
- You enjoy coaching, teaching, and motivating your team.
- You are not afraid of hard work and enjoy seeing a plan come together.
- You are highly motivated and love a good challenge.

**Job Types**: Full-time, Permanent and in person (no remote work)

**Salary**: competitive salary offered with potential bonus based on performance

**Benefits**:

- Health and Wellness plan
- Discounted or free food
- Paid time off
- Free parking

**Schedule**:

- 8-hour shift
- Monday to Friday
- Available after hours and on weekends as needed

**Licence**:

- Class G Licence (required)

**Job Types**: Full-time, Permanent

Pay: $80,000.00-$120,000.00 per year

Additional pay:

- Bonus pay

**Benefits**:

- Discounted or free food
- On-site parking
- Wellness program

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday
- On call
- Weekends as needed

Work Location: In person