Participant Success Director

**Participant Success Director**

**Overview**:
The Participant Success Director is a full-time position at Urban Squash Toronto (UST), reporting directly to the Executive Director and Program Director. This role is instrumental in delivering comprehensive social work services to youth aged 12-18, while providing counseling and family engagement. The Participant Success Director will also be responsible for supporting students during their transition from high school to post-secondary education and periodically throughout participants post-secondary years. The Participant Success Director collaborates closely with the Program Team to provide quality out-of-school-time programming, emphasizing social and emotional support, life skills development, and guidance toward post-secondary pathways, scholarship opportunities, and overall student well-being.

**Key Responsibilities**:

- Establish a safe and supportive environment for youth, addressing their emotional needs and fostering resilience.
- Provide counseling, crisis intervention, and mental health support as necessary.
- Build strong relationships with students, families, and community partners.
- Facilitate workshops and activities that enhance life skills, including communication, time management, and decision-making.
- Empower students to navigate challenges related to independence, self-care, self-advocacy and personal growth.
- Advocate for necessary student accommodations and resources.
- Collaborate with the Academic Director to assess student academic success
- Directly supports a caseload of all post-secondary students across the Urban Squash Toronto Alumni program.
- Assist students in exploring post-secondary options, including colleges, universities, vocational programs, entrepreneurship and apprenticeships.
- Provide information on admissions requirements, financial aid, scholarships, and career pathways.
- Support students in making informed decisions about their future.
- Foster a culture of excellence and encourage students to pursue scholarship opportunities aligned with their interests and achievements.
- Collaborate with community organizations, social services, and healthcare providers to address holistic student needs.
- Promote physical health, nutrition, and fitness.
- Celebrate student achievements and milestones.

**Qualifications and Qualities**:

- Social Work Degree/ Diploma or a related field.
- Experience working with diverse youth populations.
- Knowledge of post-secondary education systems and resources.
- Strong communication, empathy, and advocacy skills.
- Experience working with traditionally underrepresented students, demonstrated ability to thrive in a fast-paced environment, strong communication and problem-solving skills; comfort with data tracking and goal setting; strong interpersonal skills with a willingness and desire to engage with diverse stakeholders.

**Hours**:

- General hours are Monday through Friday 10am-6pm, though adjustments are necessary on occasion due to community events, tournaments, and summer camps. The position entails weekend work - particularly on Sundays during the school year, and travel for tournaments and post-secondary tours during the school year.

**Responsibilities/Expectations of all Urban Squash Toronto Staff**:

- Develop and maintain positive, respectful relationship with all members of UST
- Collaborate with others by working in a positive, constructive manner to further UST’s mission and value the contributions of all members of the community
- Represent and advocate for UST in the community at large
- Draw on your own initiative and creativity to propose ways to further the UST mission and drive impact
- Demonstrate a growth mindset by being consistently engaged and self-reflective, welcoming feedback to continually improve
- The Participant Success Director plays a pivotal role in shaping the future success of UST students beyond high school. By providing comprehensive support, this position contributes to the overall mission of Urban Squash Toronto.

Pay: $20.00-$30.00 per hour

Expected hours: 35 per week

**Education**:

- Secondary School (preferred)

**Experience**:

- Youth Relations: 1 year (required)

**Language**:

- English (required)

Willingness to travel:

- 100% (required)

Work Location: In person

Application deadline: 2024-12-06