IT - Help Desk Technician

1 week ago

Toronto, Canada Cosmetica Laboratories Inc. Full time

Cosmetica is recognized for innovation, excellence, and commercialization with award-winning products. From concept to creation, we offer an unparalleled array of services that will inspire, create and deliver every step of the way. We value and recognize talent and want you to help us create beauty in the world At Cosmetica Laboratories, we are committed to growing our internal employees and developing them to become the best version of themselves.

IT Help Desk Technician (Contract)

**Key Accountabilities**:
Helpdesk & Operations
- Responsible for the day-to-day delivery of support to the organization and act as the first point of contact on the IT Help Desk
- Communicating electronically (and in-person) with desktop/laptop users experiencing technical difficulties by troubleshooting and documenting problems
- Ensure suitable and effective end-user training is established and maintained at all locations
- Setting up and deploying IT equipment for new employees
- Addressing and resolving incoming tickets from users regarding hardware, software and network issues

System Administration
- Administer various IT systems including Exchange, Active Directory, Anti-virus, Remote Desktop, Print, Office 365
- Ensure outsourced, hosted and/or managed solution providers adhere to agreed performance standards and policies by providing oversight and controls
- Maintain IT asset inventory for laptops/desktops
- Provide suggestions for improvement based on discoveries made with a view to reducing recurring faults or improving the service provision
- Stay informed on new and emerging trends and technologies

**Skills, Experience and Education Required**:

- Postsecondary education in technology related field
- 1-3 years of relevant work experience
- Proficient in helpdesk ticketing software
- Strong skills in management of Active Directory, Exchange and Office 365
- Proficiency in Microsoft Operating Systems
- Working knowledge of Voice platforms (VoIP, PBX, Contact centres)
- Demonstrated ability and willingness to learn new tools
- Time management skills to handle multiple priorities effectively
- Strong problem-solving and decision-making skills
- Good written and verbal communication skills and able to communicate effectively over various mediums while maintaining IT department’s commitment to customer excellence.
- Excellent work ethic and communicating with colleagues in a clear and professional manner
- Proficient in Microsoft Office suite (Word, Excel and Access)

**Nice to Have(s)**:

- Familiar with relational database management systems including SQL server
- IT Certification e.g., MCSE, MCSA, ITIL, CCNA, etc.

  • Help Desk Technician

    1 week ago

    Toronto, Canada Total Meter Services Inc Full time

    **Title**:Help Desk Support Technician **Reports To**:Automation & Software Development Manager **Summary** The Help Desk Support Technician is responsible for timely and effective resolutions to end-user productivity issues as they relate to IT-serviced computer operations, electronics and electrical systems. Major accountabilities will include client...

  • Help Desk Technician

    1 week ago

    Toronto, Canada Channel Zero Inc. Full time

    Toronto, ON Ref # CHZ-HD-2025-07 Channel Zero Inc. (CHZ) is looking for a competent Help Desk Technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them. An excellent Help Desk Technician must have good technical knowledge and be able to communicate...

  • Help Desk Technician

    1 week ago

    Toronto, Canada Infotek Consulting Inc. Full time

    We are looking for a Help Desk Technician for a full time permanent engagement. Role is fully on site in Downtown Toronto. Job Description Serve as the first point of contact for IT support to all firm staff. Address Help Desk tickets and provide personalized assistance for hardware and software issues. Deliver remote technical support to end users as...

  • Help Desk Technician

    5 days ago

    Toronto, Canada Channel Zero Inc. Full time

    **Channel Zero Inc.** (CHZ) is looking for a competent Help Desk Technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them. **Essential Position Duties and Responsibilities** - Perform remote troubleshooting through diagnostic techniques and pertinent...

  • IT Help Desk

    2 weeks ago

    Toronto, Canada Pizza Pizza Full time

    **Description**: The Service Desk Technician’s role is to ensure the customers of IT receive prompt attention to their requests for IT service with short term and long term solutions that enable them to accomplish their business tasks. This includes receiving, classifying, prioritizing, documenting, and actively resolving end user requests. Problem...

  • Help Desk Technician

    3 days ago

    Toronto, Canada 1ComputerServices Inc. oa 1CS Full time

    Small Toronto based MSP is looking for someone who has as much passion for Technology as we do to fill the role of Support Desk Technician. This is a full-time position, from Monday to Friday, 9am-5pm. The successful applicant will work from our head office, located in the north-west part of Toronto. Compensation being offered in the range of $44,000 to...

  • Level 1/2 - IT Support Help Desk Technician

    3 days ago

    Toronto, Canada 365 iT SOLUTIONS Full time

    Located in Toronto, 365 iT Solutions is a full-service IT solutions provider with 19 years of experience serving clients in a wide array of industries. Currently with 100+ clients and a staff of approximately 18 employees, 365 it Solutions is looking for a high-energy, hands-on **Level 1/2 IT Support Help Desk Technician** to join their growing team. Our...

  • IT Help Desk Support

    6 days ago

    Toronto, Canada Stack IT Full time

    Need someone with an MSP background **Responsibilities**: - Interpret, understand, and deliver end-user requirements. - Troubleshooting hardware, software, and networking issues for various clients. - Previous work with MSP is must **Must-haves**: - 1-year experience in Managed Service Provider (MSP) Environment. - 1-2 years’ experience with Ticketing...

  • IT Support/help Desk Technician

    1 week ago

    Toronto, Canada Elte Carpets Ltd Full time

    **WHO WE ARE** - Elte, Ginger’s Elte MKT are 3 premium luxury home furnishing destinations in Toronto. We provide our clients with a complete home décor experience by offering fine products from around the world that are well made and beautiful to look at. Our showrooms house a large and diverse selection of furniture, bedding, lighting, accessories, rugs...

  • Help Desk Support

    3 days ago

    Toronto, Canada Cinder Software Inc Full time

    Our business is rapidly expanding and we are looking for a new team member. Lots of opportunities for personal development in an ever growing and expanding environment / industry. Help Desk Support We are looking for an experienced IT Support / Help Desk Technician, to resolve helpdesk tickets from the many business customers we support. You will provide...