Online Onboarding Consultant

Join AutoTrader.ca and become part of a true Canadian success story. With 45 years as a leading, iconic Canadian business, we're well positioned and resourced to lead the next 45 years of the automotive industry, whatever this may look like - and you could be a big part of our incredible journey. Join us at TRADER to be part of a diverse workforce and an award-winning culture, where you will do more than just join something - you’ll add something.

**What you’ll do**:
**Key areas of responsibility are**:
**Customer Experience**
- A consultative approach to acquire an in depth understanding of our customers business to provide guidance on how Trader products will improve Dealership performance.
- Customer communications and compliance on customers deliverables and ensure that customers issues are dealt with in an efficient manner.
- Take ownership of the customer experience by discussing customer products and maximize customer knowledge of product offerings, providing support with the initial product set up and arranging online training sessions on products, processes, and policies to customer and provide technical support when required.
- Guide dealers with online inventory positioning and enhancements required to generate optimal leads.
- Promoting the value-added aspects of products and services. Provide a strong level of customer service, product knowledge and building a level of trust to optimize onboarding experience for customers.
- Build and maintain strong customer relationships and handle all training related inquiries.
- Focus on achieving and maintaining customer satisfaction. Have strong knowledge of TRADER product offerings in order to develop or strengthen customer business and practices.

**Analysis**
- Analyze and identify gaps in order to maximize customer business.
- Contributes information by monitoring reactions from clients, recommending new solutions and services to the Sales team.

**Administration**
- Review customer account in Salesforce in order to be familiar with customer product suite to ensure you are prepared prior to engaging with the customer
- Maintain customer records to ensure proper account administration.
- Prepare a variety of status reports, including onboarding activity, KPI’s and adherence to goals and targets.

**What you’ll need**:

- Diploma/ (R)
- Minimum of 2-3years with customer support experience (R)
- knowledge of TRADER products and processes (R)
- 1-2 years of Automotive experience (A)
- Advertising and marketing experience (A)
- Experience in Onboarding/Training of customers
- Proven results and consistency in achieving/exceeding targets and KPI’s (R)
- Fluent in both English and French an asset.

**Required Soft Skills**
- Ability to immediately engage customers with enthusiastic and persuasive presentation style (R)
- Ability to use internal resources to find solutions for customers (R)
- Capable of developing relevant product knowledge specific to customer needs (R)
- Knowledge of Sales process (P)
- Effective team player with strong communication (verbal & written) and listening skills (R)
- Strong time and organizational skills with the ability to prioritize and quickly respond to customer requests (R)
- Charismatic, engaging, customer centric (R)

**What’s in it for you**
- We understand that there is life at work and life outside of work. Here are a few benefits we all benefit from that support us to be our creative best.

**Fitness and wellness**
- We provide discounts to nation-wide gyms, onsite gyms (when we’re in the office), an Employee and Family Assistance Program, as well as a virtual wellness program.

**Benefits from Day 1**
- Gym discounts
- Local in-office free gyms
- Employee and Family Assistance program
- Weekly virtual wellness events
- In addition to in-house training, we provide an annual lifestyle allowance of $1500 so you can grow your skills.
- Conferences & training budget
- Regular internal training programs

**Financial planning**
- Let us help you invest in your future with 3% matching towards your pension and multiple forms of income protection.

**Competitive salary**
- Annual bonus structure
- 3% CPP matching