Database Specialist, Fund Development

Job DescriptionThe Database Specialist trains, coaches and assists the Fund Development team with one-to-one support on their technical skills use of the database (Raiser’s Edge NXT) and the maintenance of their donor records (clean data) as well as researching and implementing technology that will enhance the team’s productivity. The position supports the Manager, Fund Development Systems and Digital Philanthropy with the management of the database and mining donor data for the Fund Development team. The position is also responsible for expanding our digital fundraising by developing our peer-to-peer fundraising portfolio and as a member of the Fund Development Operations team also processes donations.

**You**:
You are a Raiser’s Edge specialist who takes responsibility for the integrity of the donor database. Your attention to detail and intrigue with data sparks your curiosity in mining data that will assist your colleagues to steward strong donor relationships. You enjoy technology and are continuously looking for opportunities that could improve the team’s tools and technology to support and improve: fund raising, gift processing, donor stewardship and prospecting.

Your close relationship with our donor data gives you a unique position to lead the Peer-to-Peer Giving portfolio. Working collaboratively with the Manager Marketing Communications and Manager Fund Development Systems and Digital Philanthropy, you will develop strategically crafted and engaging campaigns.

You have experience working with the Raiser’s Edge NXT database and are comfortable teaching and supporting others. You enjoy working in a collaborative environment where you can contribute towards the strategy for the use of Raiser’s Edge NXT architecture and the acquisition of additional technology.

**Us**:
We are a large and closely connected fund development team of 20 people. We each work independently on our responsibilities while working collaboratively as a team to meet our annual revenue targets. Most of the team has been with the YWCA for 5+ years, we share a love of both travel and food and we can often be heard laughing.

We are a cooperative team that pulls together whenever and however is needed. You will be asked both for your opinion and to lend a hand on strategy and tasks that are outside of your responsibilities. We are in the early stages of unpacking our individual and team power and privilege and exploring how IDEA (inclusion, diversity, equity and ability) as well as Reconciliation can be more integrated into how we operate each day.

**What you’ll be doing**:

- Work one-on-one with Fund Development Managers to provide training and coaching on their use of the database, adherence to data standards and maintenance of clean data
- Ability to make decisions on the individualized approach that best supports each Manager
- Ability to translate business needs into database architecture
- Responsible for monitoring data integrity in the Raiser’s Edge NXT database by executing monthly, quarterly and annual queries to identify and correct data coding errors
- Identifying the need for new and additional queries to maintain data integrity
- Create dashboards, reports, lists and data exports to support the Fund Development Team to manage donations and solicit and steward donors
- Research newly released Raiser’s Edge NXT functionality and assess viability for implementation into our processes
- Processing and reconciling donations
- Review gift batches, check validation reports and make corrections to gift coding for others on the Fund Development Operations team
- Organize and facilitate the processing of credit card donations on site at events
- Develop and execute the annual Peer-to-Peer strategy including designing website copy, digital marketing and donor stewardship
- Manage the QGiv fundraising software which includes setting up tribute giving, donation pages, supporting donors to run campaigns, training colleagues on batching gifts and reconciling all donations flowing through QGiv
- Communicate with donors as appropriate to resolve issues and share information
- Project Manage the writing of the monthly Fund Development Board Report (list of gifts solicited, received and declined and activities in Planned Giving, Inner Circle and Women of Distinction), review with the VP Fund Development before it is shared with the CEO and YWCA Board
- Design, create and coordinate delivery of birthday and seasonal cards or videos for donors
- Support the Fund Development team with donor stewardship, donor communication and special events
- Manage event invitations and donor stewardship on behalf of the VP Fund Development & Special Events
- Collaborate with Fund Development colleagues on equity, diversity, inclusion and accessibility discussions, activities and strategies in order to ensure our fund development work aligns with the YWCA’s IDEA values and emerging trends in the fund development sector
- Other du