Employment Standards Officer

**Job Information**

Job Requisition ID: 75799
Ministry: Jobs, Economy, Trade and Immigration
Location: Calgary, Edmonton, Fort McMurray, Grande Prairie, Lethbridge, Medicine Hat, Red Deer
Full or Part-Time: Full Time
Hours of Work: 36.25 hours per week
Permanent/Temporary: Permanent - Multiple Positions
Scope: Open Competition
Closing Date: October 8, 2025
Classification: Program Services 3 (Market Adjustment)

**Salary**: $2,626.89 to $3,448.73 biweekly ($68,561 - $90,011/year)

**Ministry of Jobs, Economy, Trade and Immigration**

Each day in Alberta, more than two million people go to work and fuel Alberta’s economic engine. The Ministry of Jobs, Economy Trade and Immigration supports regional and provincial economic development, attracts skilled workers and promotes safe, fair and healthy workplaces.

The work we do at Employment Standards Program Delivery (ESPD) is challenging, stimulating, and rewarding. Our ability to make a difference relies on building a team with a rich variety of skills, knowledge, backgrounds, abilities, and experiences that reflect the diversity of the people we serve. We are committed to fostering a welcoming, inclusive, and supportive work culture where everyone can contribute as their best, authentic self.

**Role Responsibilities**:
Are you interested in a position that is challenging, rewarding and focused on ensuring a fair and equitable workplace for Albertans? Look no further as we have an exciting opportunity for you

Reporting to a Team Lead within the Complaint Resolution Unit or Special Investigations and Inspections Unit, Employment Standards Officers (ESOs) are tasked with resolving disputes where alleged contraventions of the Employment Standards Code (Code) have occurred, e.g., unpaid earnings, termination of employment, protective leave matters.

This is achieved by providing education to employees and employers, facilitating mediation and negotiation discussions, and conducting investigations and advanced enforcement activities including worksite inspections, audits and prosecutions. ESOs exercise the authorities delegated under the Code in a fair and unbiased manner and make determinations where mediation or voluntary resolution may not be possible based on the evidence gathered through an investigation. These determinations can become enforceable as a judgment in the Alberta Court of King’s Bench.

Please

**APS Competencies**:
Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:
**Creative Problem Solving**:

- Following the principles of natural justice and administrative fairness, the ESO uses creative problem-solving skills to achieve voluntary resolution as well as critical thinking skills to formulate determinations based on evidence. While considering client perspectives, dynamics and emotions, the ESO assesses each situation to determine appropriate resolution avenues, taking into consideration the goal to provide timely service to Albertans as well as the needs of all involved parties. At times, the ESO researches, analyzes, and reconciles relevant data and payroll information from a variety of sources to determine an appropriate course of action. When handling a difficult situation or individual, the ESO uses strong conflict resolution skills to find an effective solution.

**Build Collaborative Environments**:

- The ESO is required to communicate effectively, by educating both employers and employees on legislative requirements, as well as providing and obtaining information of a complex, technical or sensitive nature, both verbally and in writing. Communication must be clear, logical, concise, and complete, while maintaining confidentiality.

**Drive for Results**:

- The ESO must demonstrate a drive for results and approach the investigation of complaints in a timely manner utilizing their superior decision-making skills within legislative requirements.
- The ESO must also acknowledge organizational expectations and goals focused on client service excellence.

**Agility**:

- The ESO exerts agility by adapting to an ever-changing workplace, labour environment and technology solutions. Success in this position is supported by adopting the practice of continuous learning and reflection to develop self.

**Qualifications**:
University graduation in a related field, supplemented with at least two years of related experience with interpreting legislation and/or policy and procedures.

A Class 5 Driver’s License is required.

Equivalencies may be considered and will be based on the following:
Directly related education or experience considered on the basis of:

- 1 year of education for 1 year of experience; or
- 1 year of experience for 1 year of education.
- Have strong verbal