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Customer Service Rep

2 weeks ago

Ottawa, Canada Ottawa Humane Society Full time

**Job Purpose**

The Customer Service Representative (CSR): Intake is responsible providing consultation and support for OHS clients seeking OHS lost and found services and services of the Municipal Animal Shelter (MAS)

**Duties and Responsibilities**
- Ensure professional intake and discharge of animals
- Assess and document the health and behaviour of incoming animals
- Examine all in-coming animals are thoroughly for identification
- Research all possible avenues to match an animal to its owner
- Be aware, and make use, of relevant online and community resources
- Maintain the MAS area, facilities and equipment
- Accept and manage OHS payments and donations as required
- Enter and maintain data integrity in Raiser’s Edge and Chameleon
- Support the activities of coworkers, volunteers, students and work placements and provide orientation and training as required
- Be thoroughly familiar with pertinent legislation, regulations, guidelines, OHS policies, procedures, collective agreement, and good animal care practices
- Produce and maintain accurate reports, records, and files
- Participate in supervision, evaluation, training and other meetings as required
- Participate in the identification and evaluation of OHS program goals and objectives
- Participate in professional development opportunities
- Represent the OHS in a professional manner
- Participate in public relations and promotional activities as required
- Will be required to assume some of the responsibilities of Customer Service Representative: Adoptions
- May be required to assume some of the responsibilities of the Supervisor: Customer Service or Coordinator: PAL

**Qualifications**
- Secondary school diploma or equivalent
- Minimum of one year experience in customer service
- Animal handling experience preferred
- Proficiency in Microsoft Office Suite

**Working Conditions/Physical Requirements**
- Employee will be required to work daytime shifts
- Employee may be required to work evening, holiday and weekend shifts
- Employment is conditional upon the ability to provide services in a safe manner, including, but not limited to, lifts and transfers of large animals and interaction with potentially aggressive animals
- Employee will be required to wear a uniform designated by the employer
- Employment is conditional upon maintaining confidentiality of OHS information
- Employment is conditional upon the ability to work around all species of animals safely

The Ottawa Humane Society is an equal opportunity employer. The OHS offers accommodation for applicants with disabilities in its recruitment processes. If you are contacted by the OHS regarding a job opportunity, please advise prior to the interview if you require accommodation.

Schedule: This is a casual role with no guaranteed hours. Daytime availability is required with the possibility of some weekends or weeknights.