Manager, Mhsu Bed Based Contracts

Salary range: The salary range for this position is CAD $54.16 - $77.86 / hour Why Fraser Health?:
Are you a dynamic leader with a passion for knowledge exchange and making an impact in the health and social services sectors? We're looking for a dedicated **Manager, MHSU Residential Contracts & Services** to join our team. We have an exciting** Full Time** opportunity for a to join our team in at Central City Tower, located in Surrey BC.

**What We’re Looking For**:

- Bachelor's degree in a health related discipline
- Seven (7) years' experience in a community health care setting including five (5) years related clinical management experience with residential care facilities, or an equivalent combination of training and experience
- Valid Class 5 BC Driver's License
- Access to personal vehicle with appropriate insurance coverage

To learn more about our MHSU programs and services, read employee insights, and current job vacancies, please visit this site**:Fraser Health MHSU**

Detailed Overview:
**Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families**:
Provides clinical program leadership and management of the mental health & substance use bed-based care and supported housing program supporting the residents, families and health service providers of bed-based licensed facility sites contracted by Fraser Health and supported housing contracted programs, and incorporates and promotes a trauma-informed and recovery-oriented approach and harm reduction framework while managing contract performance management and quality initiatives.

Accountabilities include supporting contracted service providers to meet contractual compliance, including compliance with Ministry of Health policy, in collaboration with Community Care Facilities licensing for facilities under the Community Care and Assisted Living Act and through work with Service Providers to support the delivery of safe, appropriate, and quality care to residents; supporting regional clinicians in providing bed-based liaison/coordination activities including complaints management and investigation; responding to and processing requests received by contracted services providers under the Freedom of Information and Protection of Privacy Act; and, ensuring the communication and resolution of system issues. Responsible for investigating quality of care concerns across contracted service provider beds as designated by senior management; develops recommendations to address findings/issues; maintains tracking and trending of quality-related information. Conducts Quality of Service Reviews on behalf of Fraser Health; leads and directs the development of Fraser Health wide facility activity requirements and special projects to expand bed-based capacity in contracted services.

**Responsibilities**:

- Provides clinical operational management of existing contracts and services for facilities/service providers of MHSU bed-based services within Fraser Health.
- Develops and implements priority plans for the program, as well as goals, objectives, policies and procedures, ensuring effective outcome based services to build bed-based capacity in contracted MH&SU bed-based care facilities.
- Develops and manages an interdisciplinary team that provides clinical oversight; liaison; coordination and case management to supports the needs of clients and health service providers in contracted facilities. Maintains close linkages with regional referral team regarding access and flow.
- Selects, directs, supervises and evaluates staff to ensure performance of expectations/duties; promotes, disciplines & terminates staff as required.
- Provides consultation to the team regarding resolution of complex care issues, and interpretation of Fraser Health, Ministry, Licensing, Adult Guardianship and relevant Acts.
- Collaborates with internal and external partners to provide a comprehensive and integrated approach to clinical quality and contractual oversight in contracted bed-based services.
- Identifies and recommends the development of change of assigned program(s) to address current and future issues. Liaises with internal programs such as Access, Licensing, Home Health, Finance and Quality Improvement to discuss and resolve issues and to insure coordinated and responsive approaches.
- For operational/clinical/system issues, identifies areas of significant risk; coordinates investigation/follow up and develops mitigation strategies.
- Conducts regular contract reviews, addresses issues of non-compliance and implements mitigating strategies. Negotiates contracted compliance regarding MOH policy on a variety of issues (ie outbreak protocols) for existing contracts.
- Manages annual operating budgets for the contracted programs ensuring optimum utilization of funds.
- Plans and manages administration and information systems and resource plans so that daily operations and support