Operations Manager

2 weeks ago

North York, Canada Ontario Commercial Doors Full time

**About Us**:
Ontario Commercial Doors Ltd. is a leading provider of supply and installation services for commercial doors and hardware products throughout Ontario. With a growing client base and an unwavering commitment to quality and service, we are seeking an experienced and dynamic Operations Manager to join our team and lead our operations to new heights.

**Job Summary**:
**Key Responsibilities**:
**Operations Management**:

- Oversee daily operations to ensure timely and accurate delivery of materials and services.
- Develop and implement quality control processes to minimize errors and double ordering.
- Monitor and manage inventory levels, ensuring optimal stock levels and timely reordering.
- Monitor and analyze operational performance, for improvements and report to ownership as required

**Client and Manufacturer Coordination**:

- Act as the primary point of contact for clients regarding project timelines, updates, and issue resolution.
- Build and maintain strong relationships with manufacturers to secure reliable updates and timelines.

**Financial Management**:

- Ensure timely follow-up with clients for payments to maintain healthy cash flow.
- Collaborate with the finance team to manage budgets, forecasts, and financial reporting.

**Team Leadership and Development**:

- Lead, mentor, and train operations staff.
- Foster a collaborative and supportive work environment to enhance team performance.
- Utilize ERP, CRM systems (such as Odoo), and other relevant software and provide training to staff where required.

**Performance Monitoring**:

- Define and track Key Performance Indicators (KPIs) to measure operational efficiency and client satisfaction.
- Conduct regular performance reviews and implement improvement plans as necessary.

**Problem Solving and Decision Making**:

- Troubleshoot operational issues and implement effective solutions.
- Make informed decisions to ensure project timelines and client expectations are met.

**Qualifications**:

- Proven experience as an Operations Manager or similar role in the supply and installation industry, preferably with a focus on commercial doors and hardware products.
- Strong leadership and team management skills.
- Excellent organizational and multitasking abilities.
- Exceptional communication and interpersonal skills, with the ability to stand firm and negotiate effectively.
- Ability to quickly learn and adapt ERP and CRM systems.
- Financial acumen and experience in managing budgets and cash flow.
- Ability to develop and implement effective processes and procedures.

**Benefits**:

- Competitive salary commensurate with experience.
- Comprehensive health and benefits package.
- Opportunity for professional growth and development within a rapidly growing company.
- Collaborative and supportive work environment.

Pay: From $82,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- Operations: 4 years (required)

Work Location: In person

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