Technical Support Specialist

**Job ID**: 270345

**Date posted**: 29/12/2024

**Who you are**
- You are inspired by service-minded work, and put the end user´s and customer’s needs first
- You’re adaptable and enjoy working with changing business needs and/or priorities
- You’re a natural at identifying and proposing improvements to IT processes and tools
- You are up to date on relevant technology standards, trends and innovations
- You have a general knowledge of IT service management, processes and toolsets, procedures and guidelines
- You have knowledge of project and change management and a general knowledge of accounting and finance concepts related to the procurement and lifecycle management of IT assets

**Your responsibilities**
- Manage the lifecycle of all IT assets within the defined region including maintaining an accurate inventory, maintaining fixed-asset accounting register, preparing budget input, procurement of new hardware and software and implementation and configuration of new assets
- Lead or support on-site project implementations /deployments of new Digital products
- Provide 2nd level hardware and software support for end users, and provide remote, after-hours support for business-critical issues
- Perform preventive maintenance and routine monitoring
- Provide hands-on basic technical training for onsite support staff and of new hires, including setting up and introducing technical equipment
- Coordinate and manage local vendors and local contact points to global vendors regarding support, upgrades, bug reporting, change requests, etc. when needed

**Together as a team**
We’re the team behind the scenes that make the IKEA products available to the many people. As a diverse mix of co-workers we use our supply process expertise to balance range and space capacity with forecasting and ordering to provide customers with high availability while minimizing costs. If you’ve wonder who’s responsible for finding effective and efficient ways of picking up the products for our customers, that’s us. We’re passionate about working together to improve the customer experience at IKEA

**Why you will love us**
Here at IKEA, we want to ensure that we are creating a better everyday life for the many people, including our co-workers. We also believe that a job should be so much more than a job. That’s why we focus on having an inclusive work environment where we celebrate your uniqueness, live our values, and ensure that we walk the talk when it comes to co-worker development. In addition, we offer a comprehensive Total Rewards package to all co-workers including:

- Wellness days (in addition to your vacation days)

Extended health, dental, and vision coverage (for you and your family)
- RRSP with IKEA contribution matching options
- Eligibility for our annual IKEA bonus incentive plan
- Flexible spending account
- Life insurance
- Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)
- Parental leave
- Bereavement leave
- Employee assistance program (that helps you support your mental, physical, and financial wellbeing)

The starting annual salary for this position ranges from $ 58960 to $ 88440 and will be based on relevant work experience.

P.S. In the IKEA world, this position is officially referred to as Technical Support Specialist

Please note: This position requires the submission of a satisfactory criminal record check. A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position.