Financial Assistance Administrator

**Position Title**: Financial Assistance Administrator

**Reports To**: Membership Manager

**Position Status**: Full-Time

**Compensation**: $40,000 annually

**Start Date**: Immediately

**Location**: John W. Lindsay YMCA

The YMCA is a place where everyone belongs. We are committed to providing equal opportunity for all, in a welcoming space that is both nurturing and fun - in a community of shared responsibilities, where children and families can thrive.

There are lots of places to work, but few opportunities to do work that really matters, and the Y is one of those rare places. When you join our team, you don’t just get a job - you’ll embark on an exciting path in career development. You will be part of a team that provides children, youth, and adults of all ages a sense of belonging in their community.

**The Opportunity**

**Responsibilities**
- Promote and market financial assistance programs and services to marginalized communities and partners
- Responsible for coordination of registration fees, including payment processing, billing collection and reporting processes. Assist with daily/monthly cash outs and bank deposits when required. Ensure accounts processes abide with association policy guidelines
- Responsible for the implementation, impact, and audit of the financial assistance program
- Preparation, interpretation, and report out on metrics and comply with Association reporting requirements
- Ensure appropriate record retention and security protocols in keeping with Association requirements
- Foster positive relationships with YMCA families, participants, external agencies, and community partners to further YMCA community impact and coordinate opportunities to welcome all community members through the YMCA through community outreach
- Respond to internal and external requests for information and/or assistance in a timely fashion. Foster an environment of collaboration, information sharing, and proactive support in dealings with staff, volunteers, clients, and members. Addressing any concerns in a timely manner
- Work collaboratively with Finance to ensure GL codes and revenue recognition modes assigned to financial scholarships are accurate
- Run reports as required on subsidy, membership stats and assist Association to fully leverage the tools available to grow the financial assistance programs and services
- Coordinate training requirements for bursary granted programs and services, including system training and develop specific access rules that can be audited and reported on
- Conduct, compile, and present data analytics in evaluation of all bursaries granted programs and services to ensure optimization of existing barrier free access and impact on furthering our Y mandate and achievement of operational objectives
- Membership and intake back up when required
- Other duties as assigned

**Qualifications & Skills**
- College diploma in Business, Administration, or other relative area
- Two (2) years experience in Office Administration, Program Administration, or related field
- Strong attention to detail and commitment to quality
- Demonstrated ability to tactfully handle sensitive situations
- Ability to make pragmatic decisions about changing priorities, balancing workload, and prioritizing tasks accordingly
- Demonstrated ability to manage multiple, competing deadlines and priorities
- Strong interpersonal and communication skills
- Must be able to work a variety of shifts, including evenings, weekends, and holidays as needed

**We Offer**
- Participation in a comprehensive Group Benefits and Pension Program
- Strong work/life balance programs, i.e., paid vacation and personal days
- Individual and family YMCA Membership options
- Access to discounted childcare and programs

**We look forward to hearing from you**
- The YMCA of Greater Halifax/Dartmouth is an equal opportunity employer that values the diversity of people and communities and is committed to excellence and inclusion in our Association. We are committed to an environment that is barrier free. If you require accommodation during the hiring process, please inform us in advance to arrange reasonable and appropriate accommodation. Applicants are encouraged to self-identify._