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Guest Service Agent

2 weeks ago

Calgary, Canada Hotel 11 by Sonesta Full time

Hotel 11 is a full service property minutes from the airport As a member of our Guest Service team, you will positively represent the hotel during all stages of our guest’s stay. You will work with all departments to ensure each guest has a memorable stay. You are customer service orientated; treasure guests and your team members; and communicate the comfort and values of our property clearly. You are attentive to detail, and computer literate. You must be sales-minded, and know the location and types of available rooms as well as the amenities and features offered by the property. You understand and are capable of using all office equipment and common computer programs.

As Night Auditor, you will verify that all shift closeouts balance to Opera, First Data and Pixel Point. Verify guest’s method of payment and follow hotel procedure for specific reservations: ie. Direct Bill reservations, third party credit cards. You will audit all paperwork from hotel and restaurant and role the day forward.

You will work a mix of Guest Service Agent shifts (7 am - 3 pm, 3 pm - 11 pm) as well as Night Audit shifts (11 pm - 7 am).

Please include cover letter with your resume. In your cover letter, please state why you would be the best addition to our team, as well as what languages you speak.

Wage is based on experience with hotels/hospitality.

**Job Types**: Full-time, Permanent

Pay: $15.50-$19.00 per hour

Additional pay:

- Bonus pay

**Benefits**:

- Dental care
- Discounted or free food
- Extended health care
- Life insurance
- On-site gym
- On-site parking
- Store discount

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Night shift
- Weekends as needed

Application question(s):

- Have you included a cover letter with your resume?

**Experience**:

- Opera: 2 years (required)
- Customer service: 5 years (required)
- Front Desk Hotel: 3 years (required)

**Language**:

- English (required)

**Location**:

- Calgary, AB (required)

Work Location: In person