Guest Service Agent
1 week ago
We are seeking a skilled and experienced Hotel Guest Service Agent to join our team at a top-rated hotel in Calgary, NE. The Guest Service Agent will report directly to the Guest Services Manager and will be responsible for providing exceptional customer service to our guests.
**We can provide LMIA.**
**Responsibilities**:
- Welcome guests in a friendly, prompt, and professional manner.
- Check guests in, issue room keys, provide information on hotel services and room location.
- Ensure required identification is taken from guests at check-in in line with local legislative requirements.
- Answer phones in a prompt and courteous manner.
- Up-sell rooms where possible to maximize hotel revenue.
- Answer, record, and process all guest calls, messages, requests, questions, or concerns.
- Record guest preferences in PMS system.
- Check guests out, including resolving any late or disputed charges.
- Accurately process all guest transactions using established procedures.
- Communicate any outstanding guest requests or issues to management that may require additional monitoring.
- Take action to solve guest problems/complaints using appropriate service recovery guidelines.
- Follow established hotel safety protocols and procedures at all times.
- Immediately report any health and safety incident, security breaches, concerns or suspicious behavior to the supervisor or manager on duty.
- Absolute MUST to be available to work flexible shifts and weekends.
We are looking for a motivated and reliable individual who is passionate about providing exceptional customer service and creating a memorable guest experience. If you meet the above requirements and are interested in joining our team, please submit your resume and cover letter for consideration.
Additional Information:
- Reliably commute or relocate near to Calgary, AB T2E 7Y5 for this job
**Job Types**: Full-time, Permanent
Pay: $16.50-$18.00 per hour
Additional pay:
- Bonus pay
- Overtime pay
- Retention bonus
**Benefits**:
- Dental care
- Extended health care
- On-site parking
Flexible language requirement:
- French not required
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Every Weekend
- Holidays
- Monday to Friday
- Morning shift
- Weekends as needed
Ability to commute/relocate:
- Calgary, AB T2E 7Y5: reliably commute or plan to relocate before starting work (preferred)
**Experience**:
- Hotel: 1 year (required)
- Front desk: 1 year (required)
- Customer service: 1 year (required)
Work Location: In person
Expected start date: 2025-05-01
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