Guest Service Agent

1 week ago

Calgary, Canada Clique Hotels & Resorts Calgary Full time

We are seeking a skilled and experienced Hotel Guest Service Agent to join our team at a top-rated hotel in Calgary, NE. The Guest Service Agent will report directly to the Guest Services Manager and will be responsible for providing exceptional customer service to our guests.

**We can provide LMIA.**

**Responsibilities**:

- Welcome guests in a friendly, prompt, and professional manner.
- Check guests in, issue room keys, provide information on hotel services and room location.
- Ensure required identification is taken from guests at check-in in line with local legislative requirements.
- Answer phones in a prompt and courteous manner.
- Up-sell rooms where possible to maximize hotel revenue.
- Answer, record, and process all guest calls, messages, requests, questions, or concerns.
- Record guest preferences in PMS system.
- Check guests out, including resolving any late or disputed charges.
- Accurately process all guest transactions using established procedures.
- Communicate any outstanding guest requests or issues to management that may require additional monitoring.
- Take action to solve guest problems/complaints using appropriate service recovery guidelines.
- Follow established hotel safety protocols and procedures at all times.
- Immediately report any health and safety incident, security breaches, concerns or suspicious behavior to the supervisor or manager on duty.
- Absolute MUST to be available to work flexible shifts and weekends.

We are looking for a motivated and reliable individual who is passionate about providing exceptional customer service and creating a memorable guest experience. If you meet the above requirements and are interested in joining our team, please submit your resume and cover letter for consideration.

Additional Information:

- Reliably commute or relocate near to Calgary, AB T2E 7Y5 for this job

**Job Types**: Full-time, Permanent

Pay: $16.50-$18.00 per hour

Additional pay:

- Bonus pay
- Overtime pay
- Retention bonus

**Benefits**:

- Dental care
- Extended health care
- On-site parking

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Every Weekend
- Holidays
- Monday to Friday
- Morning shift
- Weekends as needed

Ability to commute/relocate:

- Calgary, AB T2E 7Y5: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- Hotel: 1 year (required)
- Front desk: 1 year (required)
- Customer service: 1 year (required)

Work Location: In person

Expected start date: 2025-05-01

  • Guest Service Agent

    6 days ago

    Calgary, Canada Oasis Wellness Centre & Spa Full time

    Founded in 1998, **The Oasis Wellness Center & Spa** remains deeply proud to maintain it’s reputation as the **most award-winning spa in Western Canada**. Situated in the heart of the Calgary **Beltline**, we showcase more than 10,000 sq. ft of wellness facilities. Our greatest pride is our over 60 incredible staff champions and 8,000 returning...

  • Guest Service Agent

    5 days ago

    Calgary, Canada Germain Hôtels Full time

    "What can I do for you?" is your mantra We're looking for that person who uses his or her curiosity and attentiveness to every encounter every day. This person acts as an ambassador with our guests when they arrive at one of our establishments. The Guest Service Agent informs, greets, and helps generate personalized attention to ensure our guests have a...

  • Guest Service Agent

    2 weeks ago

    Calgary, Canada The Glenmore Inn & Convention Centre Full time

    The Glenmore Inn & Convention Centre, an AHLA Employer of Choice wishes to hire a part-time Guest Service Agent who is eager to join a positive and outgoing Guest Service team and is looking for an excellent opportunity for professional development. Competitive wages and a great benefits program for those who grow with the company. Position overview:...

  • Guest Service Agent

    2 weeks ago

    Calgary, Canada Holiday Inn Express & Suites Full time

    ***: The Holiday Inn Express & Suites Calgary University is looking for a FULL TIME Guest Service Agent that will provide exceptional customer service to guests throughout all stages of the guest's stay **GUEST SERVICE ASSOCIATE DUTIES AND RESPONSIBILITIES**: - Register guests and assigns rooms. Accommodates special requests whenever possible. - Assists in...

  • Guest Service Agent

    5 days ago

    Calgary, Alberta, Canada Germain Hôtels Full time

    "What can I do for you?" is your mantraWe're looking for that person who uses his or her curiosity and attentiveness to every encounter every day. This person acts as an ambassador with our guests when they arrive at one of our establishments. The Guest Service Agent informs, greets, and helps generate personalized attention to ensure our guests have a...

  • Guest Services Agent

    2 weeks ago

    Calgary, Canada Centro Motel Full time

    **Join Our Team at the Premier NW Boutique Motel!** We're on the lookout for a dynamic and personable **Guest Services Agent** to join our Boutique Motel. If you're a customer service enthusiast, a team player, and can navigate the hospitality landscape with mínimal supervision, you're the perfect fit! **Responsibilities**: - Provide exceptional customer...

  • Guest Service Agent

    1 week ago

    Calgary, Canada Holiday Inn Express & Suites Calgary Downtown Full time

    **What’s the job?** The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Guest Services Agent & Night Auditor, you’ll not only be the person they rely on to handle transactions, offer local insights, and anticipate every detail of a friction-free experience. You’ll also create a warm atmosphere that...

  • Guest Service Agent

    2 days ago

    Calgary, Canada Holiday Inn Express and Suites calgary Full time

    **What’s the job?** The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Guest Services Agent & Night Auditor, you’ll not only be the person they rely on to handle transactions, offer local insights, and anticipate every detail of a friction-free experience. You’ll also create a warm atmosphere that...

  • Guest Service Agent

    6 days ago

    Calgary, Canada Alt Full time

    "What can I do for you?" is your mantra We're looking for that person who uses his or her curiosity and attentiveness to every encounter every day. This person acts as an ambassador with our guests when they arrive at one of our establishments. The Guest Service Agent informs, greets, and helps generate personalized attention to ensure our guests have a...

  • Guest Service Agent

    1 week ago

    Calgary, Canada Pomeroy Lodging LP Full time

    **_Guest Service Agent_** Starting Rate of Pay: $18/hour **THIS JOB IS LOCATED IN KANANASKIS, AB. SUBSIDIZED STAFF HOUSING IS AVAILABLE.** **Start a new Adventure while working for an Autograph by Marriott resort located in the heart of the iconic Canadian Rockies! The Kananaskis Mountain Lodge is surrounded by untouched beauty and rugged mountain peaks,...