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Associate Representative

3 weeks ago

Port Coquitlam, Canada EECOL Full time

**Why You’ll Love EECOL** When you join EECOL, you become part of a global leader in business-to-business distribution, logistics services and supply chain management solutions. We take pride in having an inclusive and family-like work environment. We provide a compensation package that offers competitive wages, flexible hours, excellent benefits, and a career you can be proud of. There are endless opportunities with our promote-within culture **What’s in it for You** - Permanent, full-time positions, Monday through Friday. Weekends and evenings are for friends, family, and fun, not work - Enjoy regular salary reviews and bonus opportunities. - EECOL is not just a job, but a company where you can learn, develop, and build your career All training provided. We promote within; excellent opportunities to advance along with educational assistance so you can pursue your career goals. - A benefits package designed with your total well-being in mind including generous paid time off, comprehensive insurance options for you and your family, generous flex benefits, health & dental plan, disability, life insurance, vision care, and a retirement savings plan including Pension, RRSP and TFSA opportunities to save for the future - Enjoy a wide variety of perks including discounts on travel, vehicles, entertainment, shopping and many more. - Interacts with customers by phone or in person to provide information and to ensure best service possible. - Handles and resolves customer complaints, special orders, or returns in-store, via phone or mail. - Obtains and examines all relevant information to assess validity of complaints and to determine possible causes. - Receives and processes orders, provides information concerning pricing, changes in service, discontinuance, and shipping. - Keeps records of customer interactions and transactions, records details of inquiries, complaints, and comments, and actions taken. - Refers unresolved customer grievances to designated departments for further investigation. - Completes customer invoicing. - Identifies additional product or service opportunities with existing or potential clients, and determines with customer sales and service manager, whether customer sales and service or outside sales should manage opportunity. - Maintains regular contact with existing clients, continually working to understand new or existing "pains" and needs and developing strategies to address those pains. - Prepares for, attends, and participates in weekly sales meetings. - Remains current on industry trends, market activity and competitor products. **Experience**: - 1 year of customer service experience required, 2 years preferred. - 1 year of sales experience preferred. **Education**: - High school diploma or equivalent is required **Skills**: - Knowledge of principles and processes for providing customer and personal services including, customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. - Ability to build working relationships with other functional areas to best support mutual objectives - Basic problem-solving skills and ability to analyze information in order to provide excellent service to internal and external customers. - Ability to research and resolve customer issues. - Strong written and verbal communication skills. - Basic computer skills. - Customer service. **Preferred Skills** - Strong knowledge of retail and wholesale sales principles, methods, practices and techniques - Ability to effectively prioritize and execute tasks. - Ability to build and maintain long-term relationships with customers. - Direct Sales (B2B). **Are You Ready to Launch Your Career with EECOL?** Founded in 1919, we have been offering competitive value and superior service for over 100 years with over 60 locations in Western Canada. EECOL is one of Canada's leading electrical products distributors. Our employees stay for the long-term because we offer a rewarding and exciting career, not just a job The majority of our team started in entry-level positions and have enjoyed a variety of career paths taking them to leadership roles throughout the organizations. Don’t miss out on this opportunity; join our team today - We are an Equal Opportunity Employer. It is our policy to not discriminate against any job applicant or employee based on age, race, religion, color, handicap, sex, physical condition, disability, sexual orientation, gender identity, national origin, or protected veteran status or any other protected status. This policy includes but is not limited to the following: recruitment and employment, promotion, demotion, transfer, compensation, selection for training including apprenticeship, layoff, or termination._