Manager, Clinic Operations

**Leading Primary Health Care in Guelph**

With the vision _The Best Care for Everyone_, the Guelph Family Health Team (FHT) is a leader in the provision of comprehensive, team-based primary care in Ontario. Supporting 130,000 patients, Guelph FHT has 100 family physicians, 8 psychiatrists and 100 interdisciplinary team members in multiple locations in the Guelph area. Our team is committed to providing quality, evidenced-based and compassionate care to advance a culture of learning, collaboration, and sustainability.

**Role**:Manager, Clinic Operations (Full Time 1.0FTE, Permanent)

**Reporting to**:Sr. Manager, Operations & Performance

**Description**:The Manager, Clinic Operations, is responsible for the development, implementation and monitoring of operational policies, protocols and procedures to ensure the efficient delivery of quality care to patients. This includes management of interdisciplinary team members and engagement with physicians and clinic managers. Through internal and external engagement, the position collaboratively determines operation performance standards and mutually agreed upon expectations to promote safe and effective patient care. Additionally, the Manager, Clinic Operations evaluates and reports on internal processes to support decision making and contributes to a culture of learning, quality and sustainability.

**Position Responsibilities**:

- **Management & Leadership (40%)**:

- Lead, mentor and management interdisciplinary team members to ensure the efficient and effective delivery of primary care.
- Support the development, monitoring and evaluation of key performance indicators.
- Identify quality improvement opportunities within clinic operations deliverables and processes.
- Complete annual growth and development reviews with direct reports.
- Coordinate onboarding of new team members.
- Ensure adherence to organization handbook policies and procedures.
- Contribute actively to management team discussions and activities.
- Participate in Ontario Health reporting activities
- In collaboration with Senior Manager, Operations and Performance, contribute to Annual Operating Plan development
- Model LEADS in a caring environment leadership competencies.
- Application of ongoing professional development
- Promote a culture of learning, quality, sustainability and collaboration
- Maintain membership and participation with the Canadian College of Health Leaders.
- Contribute to a collaborative, supportive culture focused on learning, quality and sustainability

**Operations (30%)**:

- Create and maintain positive working relationships with physicians, clinic managers and team members by establishing a clear set of reasonable and mutually agreed upon expectations that align with Guelph FHT vision and mission.
- Work collaboratively with team members to optimize patient care delivery processes, resolve operational problems, and develop policies and procedures as required.
- Facilitate communication and relationships to promote a positive, team-oriented work environment.
- Lead clinic operation planning and evaluation activities using quality improvement and change management frameworks with regular reporting to the Guelph FHT management team.
- In collaboration with the Manager, Integrated Care and Privacy Officer, ensure adherence to healthcare and other regulatory body requirements pertaining to privacy and security of personal health information.

**Scheduling (20%)**:

- Oversight and management of scheduling and template creation for interdisciplinary team members
- Coordinate team member scheduling and room assignments to maximize patient access to care
- Monitor patient appointment scheduling to ensure all slots are utilized to optimum capacity, with accompanying patient appointment statistics reporting.
- In collaboration with the Senior Manager, Operations and Performance and Manager, Human Resources ensure effective resource utilization, human resources deployment and cost control for areas of responsibility.
- Direct administrative staff when clinic and or patients need to be cancelled or rescheduled due to clinic closure.
- Develop and implement Guelph FHT student schedule and plan for all interns and visiting learners.

**Equipment (10%)**:

- Maintain equipment inventory and ensure a proper maintenance schedule is followed.
- Oversee registration and tracking of all clinic inventory in case of theft, damage or upgrades.

**Qualifications**:

- Undergraduate degree in health profession, health sciences, or health administration
- Registration with a healthcare regulatory body
- Minimum 5 years clinical experience with chronic disease management
- Minimum 2 years management experience or demonstrated equivalent
- Advanced training in Healthcare Management, Clinical Operations, and Patient Safety
- Working knowledge of quality improvement frameworks (Model for Improvement) and change management principles
- Excellent interpersonal, communication and presentation