Manufacturing Site IT Operations Lan/operations Specialist

**On Site**:This position requires to work on site on a full-time basis for multiple shift rotations.

**The Role**

This role entails maintaining, analyzing, troubleshooting, and repairing computer systems, hardware and computer peripherals. Additionally, you will document, maintain, upgrade and/or replace hardware and software systems. You will need to be familiar with a variety of the field's concepts, practices, and procedures. You will plan, direct and coordinate activities pertaining to operations affecting information technology in GM's business process areas.

You will be relied upon for your experience and discernment to plan and accomplish goals. You may lead and direct the work of others. You are someone who is familiar with a variety of the field's concepts, practices, and procedures; holds themselves and others accountable for demonstrating GMs values and cultural behaviors. You are to model GM behaviors and craft a winning culture.

**What You'll Do**

**Operations Specialist Support Scope**
- Under specific guidelines performing work directed from the site IT manager.
- Perform asset management inventory updates.
- Support End User Devices (PCs, Printers, Scanners, Mobile Phones and Tablets).
- Use remote PC Management tools to assist users.
- Complete assigned IT project tasks.
- Use corporate IT tools to perform remote device management and user support.
- Build clients (PCs, Laptops, printers, wireless devices, tablets) per common procedure(s).
- Participate with cross functional teams as required.
- Maintains, analyzes, troubleshooting, and repair of computer systems, hardware, and computer peripherals.
- Ability to climb a ladder or open stairways to access network cabinets on mezzanine level platforms as needed.
- Perform all IT Operations Specialist responsibilities.
- Support GM managed LAN and WAN network infrastructure Hardware.
- Support Wireless network and end device configuration / replacement.
- Support the GM managed Supplier network.
- Support Teleconference devices.
- Interface with plant engineering / maintenance for network support including the IECN network.
- Interface to the plant business personnel, outside vendors, launch teams, as well as the Global Telecom engineering staff.
- Perform and Support network Change Controls as required.
- Maintain plant network and device documentation.
- Troubleshoot all network incidents and device issues.
- Perform CISCO switch, AP and WhereNet hardware configuration / replacement.
- Configure network switch ports for IT devices.
- Support infrastructure project assigned tasks.
- Coordinate install new network drops (facilities/contractors).
- Support all network requests for new servers deploys.
- Complete plant network ticket requests.
- Maintain IP addresses and DDI entries.
- Manage assigned network projects.
- Manage Cornerstone network items.
- Maintain asset management for network equipment including network spares.
- Maintain all monitoring tools to ensure all devices are being monitored and notifications are in place.

**Local Area Network Support Scope**
- Documenting, crafting, staging/testing, configuring, planning, implementing, solving, and supporting Telecom installations.
- DOCUMENT: Building/Maintaining/Updating GM Telecom documentation and processes.
- SUPPORT: Providing technical support for operational issues and/or problems. Troubleshooting, diagnosing, and resolving network problems.
- STAGE AND TEST: Testing and validating new hardware, software, and procedures for existing technologies, as well as any newly developed technologies.
- IMPLEMENT/CONFIGURE: Demonstrating working knowledge in areas of specialization that include LAN, WAN, WiFi, Voice, UC, Contact Center, Digital Video, Application Development, Network Security, Applied Networking and Operations. Making recommendations for improvements.
- DESIGN: Crafting Telecom production environments. Building simulated test labs to validate design or resolve highly complex problems and compatibility issues.
- MONITORING: Building, tracking, and responding to alerts. Monitoring facilities bandwidth requirements and system interdependencies
- PLANNING: Planning, executing, and communicating Upgrade and Migration activity. Leading capacity planning activities.
- EFFECTIVE COMMUNICATION: Collaborating and communicating with multifunctional functional teams through appropriate media (written and verbal). Facilitating group discussions. Building presentation material and presenting at team level.
- KNOWLEDGE: Intermediate knowledge of ITIL methodology. Advance knowledge within the Telecom service they support. Intermediate understanding of our monitoring, reporting, and communication standards.

**Additional Job Description**:
**Your Skills & Abilities (Required Qualifications)**:

- Diploma or degree in a related field and/ or equivalent experience
- Possess 5-10 years of IT experience supporting end-user devices (PC, printers, scanners, mobile phones, tablets, etc.)