Customer Experience Associate

2 weeks ago

Toronto, Canada JAM Full time

JAM is your one-stop shop for all things PLAY Whether you're looking to find Sports Leagues across North America, or book a hilarious virtual event for your team, JAM has it all We are looking for a new teammate to join us on our exciting adventure, as we connect more people through play than ever before
- Chase the Vision
- Deliver What You Promise
- Take Pride in What You Do
- Get Shit Done
- Treat Everyone Like Your Best Friend
- Find a Better Way

**JOB DESCRIPTION**

Our Customer Experience Associates are an essential ingredient to the success of our leagues. They go above and beyond each and every day to provide exceptional customer service to our members. We are currently looking for responsible, reliable, and outgoing individuals to act as Customer Experience Associates for JAM

Specifically:

- Selling of leagues and programs to individuals and captains
- Executing of leagues/events, ensuring all games run smoothly and efficiently
- Establishing a relationship with members and the community to support our growing brand
- Assisting with equipment, part-time staff and end of season awards nights
- Assisting with walk-in member traffic
- Helping solve discipline and injury issues that may arise during game play
- Engaging with members each and every shift to ensure they are having the best possible experience before, during, and after game

**QUALIFICATIONS**

**High Energy**
- Extremely upbeat and positive, with their own flair and personality
- Willingness to approach and chat with members and maintain these positive relationships.

**Details, Details, Details**
- Taking care of the little details first makes putting on a big show easy
- Must have incredible attention to detail and be a quick learner

**Go Getter**
- Be confident and motivated to call on and/or meet/work/deal with members, head office staff, and facility staff.
- Hardworking attitude. You are known for taking initiative.

**Think Outside the Box Mentality**
- We’re not looking for mediocre and old-school here. We want someone who has fresh ideas, can work on their own without being micromanaged, and is good at developing and maintaining relationships.

**Perfectly Seasoned**
- We are looking for someone who has past experience in customer service.

**Well Spoken & Written**
- It goes without saying, but we’ll say it anyway. You’ll need to have strong self-monitoring skills and strong public speaking skills.
- You will need to be able to clearly articulate and communicate to members on a day to day basis.
- Knowledge of a wide variety of sports rules and formats is an asset

**Quick On Your Feet**
- Confidence in your ability to take control of a situation with a flair for being resourceful.
- Strengths in planning, customer service, decision making, and creative problem solving.

**Driver's License**
- Valid G Driver's license is mandatory

**EXPECTED HOURS**
- You will be working approximately 15-25 hours per week, a combination of in office and remote
- Shifts will be available between 4:00pm-10:00pm EDT Monday-Friday and Saturday/Sunday between 12:00-10:00pm EDT
- You will receive your schedule for the month and will work 15-20 hours per week within the designated shifts times noted above

**COMPENSATION**
- You will earn $16 CAD per hour in this position.

**Application deadline will be Friday, July 14th at 10:00am EST.**

**_
JAM Is For Everyone._

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