Host/hostess

3 days ago

Waterloo, Canada State & Main Full time

**STATE & MAIN KITCHEN AND BAR**
State & Main is an upscale, casual dining brand with locations across Canada. Our warm, energetic restaurants offer approachable elevated comfort foods, paired with craft cocktails and a broad range of wines. Our team shares a passion for delivering a quality experience to our guests. If you’re a hardworking, fun-loving person who enjoys the fast pace of the restaurant industry, we’d love to meet with you

Our family of companies include Original Joe’s Restaurant & Bar, Elephant & Castle Pub and Restaurant, Anejo Restaurant and Blanco Cantina. We never stop looking for unique individuals who can infuse our restaurant and corporate workplaces with original ideas, creative solutions, and an extraordinary guest experience. We offer competitive wages, a comfortable work environment, flexible hours, benefit packages (for those who qualify) and a chance to grow right alongside us. By joining State & Main your future career opportunities are endless

**Job Title**
Host / Hostess

**What You’ll Do**:
You will report to the FOH Manager (although this may vary from time to time depending who is on shift). You will**:

- Have an upbeat attitude - always ready to genuinely greet guests when they walk through the door
- Manage a guest wait list during high revenue times with the ability to accurately recognise wait times, to communicate regularly with guests and to accommodate requests to the best of your ability
- Proactively assist servers with table maintenance, running food, side duties, bussing tables, assisting to take payments, etc.
- Continuously communicate with Servers and Managers regarding additions or changes to their sections, guest concerns and guest requests
- Take the time to effectively learn and memorize new menu items and procedures
- Work each shift with a safety mindset. Be proactive in regards front of the house and back of the house safety (food safety, potential hazards for employees or guests)
- Live our core values during every shift: Taking Care of People

**Who You Are**:

- You are a genuine, charming, vibrant and team-oriented individual
- You **might** have previous experience in the customer service or restaurant industry. We will consider the right person, with the right attitude who can back-up their abilities through previous work, or involvement in teams (school, work or sports)
- You pride yourself on your customer service skills, your ability to make people feel at home, your reliability, and your ability to keep upbeat even during the busiest shifts
- You are solution focused and resourceful - you think on your feet effectively to find resolutions to situations
- You are able to manage time effectively and prioritize tasks without skipping a beat
- You are a great communicator
- You are easily coachable and see feedback as an opportunity to keep improving your skills and abilities
- You might have future aspirations to be employed as Store Management or in our Corporate team

Location: 578 Weber Street North, Waterloo, Ontario N2L 0C7

Work Location: In person

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