Daytime Host/hostess

JOIN THE MOST INSANELY GREAT HOSPITALITY TEAM IN WATERLOO Now seeking a passionate & welcoming Day Host to join our incredible service team. Our team puts the heart in hospitality by creating inspired, memorable dining experiences for our Guests, beginning with the first interaction with our Hosts at the front door. If you are looking for a new challenge focused around interacting with others in a meaningful way...If you enjoy being surrounded by the liveliness of great sights, sounds, people, and delicious smells...If you want to be a part of an amazing team of passionate individuals...If you are looking for more than 'just a job', but to be a part of something meaningful...and if now you’re thinking “How do they know this about me?" - then, we want to meet you **Day Host Responsibilities**: - Anchors front desk operations during weekday lunch service - Works closely with Managers to maximizes restaurant seating through thoughtful planning & seating rotation - Monitors table availability and plans future seating assignments during service periods - Sets dinner services up for success daily for evening Host team - Looks ahead at coming days to plan reservations & review staffing levels - Answers phones, assists Guests with reservations or inquiries - Operates a waitlist when no seats are immediately available - Sets the tone of excellent service with each Guest interaction - Learns Guest names & preferences to provide caring, individualized service - Communicates with Servers & Managers providing seamless service - Takes every opportunity to create Moments of Truth - Assists in execution of Take-out program (from placing to completing curbside hand-off) - Sets up & maintains cleanliness of front desk and entryway throughout shift - Facilitates Gift Card sales - Performs daily/weekly cleaning & maintenance duties **Day Host Qualifications**: - You are able to work mainly days, generally between 10:00am-6:00pm, in a full-time capacity - You have minimum 2 years of previous Customer Service experience. Previous Host experience would be an asset - You are comfortable working with computers and may have experience with Open Table - You are professional and have strong leadership & communication skills - You thrive in a fast-paced environment & are able to work on your feet for extended periods - You get excited about leaving a positive impression or making someone's day - You have strong organization & time management skills - You take initiative & you never turn your head from a standard - You are able to make a minimum one (1) year commitment to our team - You may have your Smart Serve certification (not required, would be an asset) - You may be interested in starting a career in hospitality & are looking for growth opportunities **Day Host Earnings & Perks**: - $17.6/hour + Bi-weekly tip out - Team Member Dining Discounts - Health & Life Benefits available - Comprehensive initial & ongoing training provided - Career growth & ongoing development opportunities - Flexible schedules - Team initiatives & events - Positive, supportive & inclusive team culture - Working with an excellent team of fellow service & management pros - The Bauer Kitchen is a concept of the Charcoal Group of Restaurants (an independent company of huge greatness & winner of Food Service Canada’s 2019 Independent Restauranteur of the Year Award). Learn more about Wildcraft and our rich hospitality history at wildcraft.ca & charcoalgroup.ca_ **Job Types**: Full-time, Part-time, Permanent Pay: From $17.60 per hour **Benefits**: - Company events - Dental care - Discounted or free food - Employee assistance program - Extended health care - Life insurance - Store discount Application question(s): - Are you available to work Monday-Friday days? **Experience**: - Host: 1 year (required) Work Location: In person