Scheduling Coordinator

Overview:
**Direct IME** is seeking a
**Scheduling Coordinator** (internally known as an
**Intake Coordinator**).

This position is a standard
**Monday to Friday schedule**.

The Intake Coordinator handles all aspects of a referral from receipt of referral through scheduling, to on to confirming attendance. Duties include, but not limited to, intake, scheduling, review of medical documents, customer service, data entry, telephone duties, and clinic coverage.

Direct IME offers a comprehensive benefits package.

**Responsibilities**:
**ESSENTIAL DUTIES AND RESPONSIBILITIES TO PERFORM THIS JOB SUCCESSFULLY INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING**:

- Handles the Intake of new referrals of various types from a variety of sources
- Reviews for complete information, appropriateness of assessor requested for benefits in question, determine if CAT review is required
- Schedules examinations through IME Centric for single and multiple assessments
- Schedules and confirms appointment dates and times with physicians' offices
- Communicates with clients regarding appointment scheduling, physician CV's, appointment changes, no shows, cancellations, and receipt of medical records and/or images. Communicate with examinee as required by the client.
- Coordinates with the client to obtain required medical records prior to examination
- Reviews medical documents to check for conflict of interest, breaches in confidentiality, remove duplicates and confirm questions have been received and match the type of assessment requested. Moves cases to the appropriate queue to have medical documents sent to the assessor.
- Communicates with physicians, clients and or examinees regarding any changes due to cancellation or rescheduling
- Coordinates ancillary services such as interpretation, chaperones, transportation, and or exam site rentals when needed. Ensures the appropriate steps are taken to cancel and/or reschedule services upon appointment change or cancellation
- Make reminder calls to examinees in advance of the assessment date
- Handles and responds promptly to incoming calls, e
- mails or faxes from physicians or clients requesting report status and/or information
- Assists with clinic coverage as required
- Arrange lodging and or transportation for out-of-town examinees, assists with directions, etc. Arranges for diagnostic tests as required.
- Monitors various work queues to ensure all cases are followed up on and moved forward per company standards
- Other duties as assigned

Qualifications:
**EDUCATION AND/OR EXPERIENCE**
High school diploma or equivalent required. A minimum of one year related experience; or equivalent combination of training and experience. Experience in a medical office preferred.

**QUALIFICATIONS**:

- Must possess complete knowledge of general computer, fax, copier, scanner, and telephone.
- Must be knowledgeable of multiple software programs, including but not limited to Microsoft Word, Outlook, Excel, and the Internet.
- Must be a qualified typist with a minimum of 40 W.P.M.
- Ability to follow instructions and respond to management’s directions accurately.
- Demonstrates accuracy and thoroughness. Looks for ways to improve and promote quality and monitors own work to ensure quality is met.
- Must take ownership of work
- Must demonstrate strong communication skills by conveying necessary information accurately, listening effectively and asking questions where clarification is needed.
- Must be able to work independently, prioritize work activities and use time efficiently.
- Must be able to maintain confidentiality.
- Must have the desire and ability to build positive relationships with customers, vendors and all internal staff.
- Must be able to stay focused and concentrate under normal or heavy distractions.
- Must have a strong sense of urgency and be able to work well under tight timelines and/or stressful conditions.
- Must possess the ability to manage change, delays, or unexpected events appropriately.
- Demonstrates reliability and abides by the company attendance policy.
- Demonstrates flexibility.

**ABOUT US**:
**Direct IME** provides independent medical evaluation and related services to property and casualty insurers, group disability insurers, employers, law firms, and government agencies. Clients utilize our services to facilitate fair and equitable claims settlements and enhance their risk mitigation processes. Our services are available throughout Canada and internationally in the U.S., the United Kingdom, and Australia. Regulatory compliance and oversight authenticated by independent third-party auditors assures clients of the integrity of our process controls.

**Direct IME** is an Equal Opportunity Employer and affords equal opportunity to all qualified applicants for all positions without regard to protected veteran status, qualified individuals with disabilities and all individuals without regard to race, colour, religion, sex, sexual orientation, gender identit