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Franchise Business Consultant
2 weeks ago
**Job description**
As a Franchise Business Consultant you will be responsible for managing your market and their respective partners. You'll help your partners fulfil the Booster Juice brand promise with the customers they see every day. You'll lead your district operations, staffing, customer satisfaction, product quality, financial performance and team development. Best of all, you'll help both corporate office and franchise partners achieve organizational goals.
**Summary of Key Responsibilities**
**Responsibilities and essential job functions include but are not limited to the following**:
- Leadership, setting goals for the region and carrying out corporate initiatives.
- Develops the franchisees within the district to deliver world class customer experiences in all stores.
- Drives the implementation of company programs by motivating and supporting the franchise partners within the district to develop and implement action plans that meet operational and organizational objectives.
- Manages through unusual events to keep district operating to standard.
- Manages with integrity, honesty and knowledge that promote the culture, values and brand promise of Booster Juice.
- Plans, identifies, communicates and delegates key responsibilities and practices to the franchisees to ensure smooth flow of operations within the district.
- Reviews store environments and key business indicators within the district to identify problems, concerns, and opportunities for improvement in order to provide coaching to the store management team to take action and achieve operational goals.
**Planning and Execution - Developing strategic and operational plans for the work group, managing execution, and measuring results**:
- Creates district implementation plans to support execution of regional and company initiatives to achieve both operational excellence and business results. Follows up consistently to ensure accountability to plans.
- Monitors and manages Brand Promise Report inspections and follow up with franchise partners.
- Utilizes existing tools to identify and prioritize communications and filters communications to franchise partners within the district. Communicates clearly, concisely and accurately in order to ensure effective operations at the store and district level.
**Business Requirements****:
- Providing functional expertise and executing functional responsibilities**:
- Accesses external resources to support district-wide operations and to execute district and regional initiatives such as Marketing, Real Estate, and Store Development.
- Ensures adherence to applicable wage and hour laws for nonexempt partners and minors.
- Solicits customer feedback to understand customer needs and the needs of the local community.
- Utilizes management information tools and analyzes financial reports to identify and address trends and issues in district performance.
- Franchise Partner Team Building - Providing franchise partners with coaching, feedback, and developmental opportunities and building effective teams.**
**Summary of Experience**:
- Progressively responsible retail/QSR experience (5 years)
- District Manager or equivalent level position (1-3 years)
- Experience analyzing financial reports
- Experience in a complex, fast-paced environment
- Experience in a multi-unit environment
- Retail/QSR management experience**
**Required Knowledge, Skills and Abilities**:
- Ability to manage the overall operations of a 30-40 store district
- Knowledge of retail or restaurant industry operations
- Organization and planning skills
- Strong operational skills in a customer-service environment
- Supervisory skills
- Team-building skills
- Ability to communicate clearly and concisely, both orally and in writing
- Ability to build relationships
- Ability to handle confidential and sensitive information
- Working knowledge of business processes and system development
- Ability to travel, including overnight as required
- Valid driver’s license, own reliable vehicle able to drive on day to day basis
- Ability to work a flexible schedule to meet the needs of the business, including nights and weekends
- Must have high level of English written and oral proficiency
Location: Calgary, AB
Location: Calgary, Alberta
