Student Technical Advisor

**About us**

We are professional, agile, inclusive and our goal is to The Academy of Learning is recognized as Canada's Largest Career College Network, providing learners with tailored, convenient, and affordable programs designed to bridge the gap between formal education and the working world. With over 50 campuses across Canada, it offers a unique Integrated Learning System (ILS) which is well-suited for both campus-based and temporary distance learning. The academy provides over 30 diploma and certificate programs covering a wide range of fields including accounting, business, healthcare, information technology (IT), and web design among others. With a history spanning 25 years, the Academy of Learning Career College specializes in offering short-term diploma programs with small instructor-led classes, ensuring individual attention to each student. The academy emphasizes real-world education, preparing its students for successful careers post-graduation.

Our work environment includes:

- Growth opportunities

**Job Title: Student Technical Advisor**

**Location**: Academy of Learning - Toronto, Brampton East, North York, and Kitchener

**Reports To**: Director of Student Services

**Type of Position**: Full-Time, Hybrid

**Job Summary**

As a full-time Student Support Specialist, you will play a vital role in enhancing the student experience across our Academy of Learning campuses in the region. This is a hybrid role, with three days working in the office and the option to work remotely for the remaining two days. Your responsibilities will include assisting students with account setup, proctoring for NACC exams, providing weekend coverage to Learning Coaches, and resolving various IT-related issues. Training will be provided to ensure you have the skills needed for success in this position.

**Key Responsibilities**

Assist students in Ontario campuses with account setup and resolve any related issues.

Serve as a proctor for NACC exams at Ontario locations.

Provide weekend coverage to Learning Coaches in Ontario campuses.

Troubleshoot IT-related issues specific to the Ontario campuses, including LDB, Typing Trainer, and student laptops.

Offer online exam support to Ontario-based students.

**Skills and Qualifications**
- Strong IT skills are essential.
- Excellent communication and interpersonal skills.
- Previous experience in a customer service role is a plus.
- Must be flexible with work hours and able to work on weekends on a required basis.

**Personality Traits**
- Empathetic: You will be dealing with students who may be stressed or facing challenges, requiring an empathetic approach.
- Problem-Solver: Ability to identify and troubleshoot issues independently.
- Self-Motivated: Capable of managing time effectively, especially when working remotely.
- Team Player: Must be willing and able to collaborate with other team members and departments.
- Resilient: Ability to handle stressful situations with a calm and composed demeanor.of information
- Collaborate with faculty and staff to address student concerns and provide support
- Conduct student orientations and provide guidance on academic planning
- Monitor student progress and intervene when necessary to ensure success
- Assist with organizing and coordinating student events and activities

*
- **Requirements**
- Strong interpersonal and communication skills
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Excellent organizational skills and attention to detail
- Knowledge of educational programs and services
- Previous experience in a customer service role is preferred

Note: This job description is not intended to be all-inclusive. The employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Pay: $39,000.00-$42,000.00 per year

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Life insurance
- Vision care

Schedule:

- Monday to Friday
- Weekends as needed

Ability to commute/relocate:

- Toronto, ON M2N 6C6: reliably commute or plan to relocate before starting work (required)

**Experience**:

- IT support: 1 year (required)

Work Location: Hybrid remote in Toronto, ON M2N 6C6