Student Technical Advisor

The Academy of Learning Career College (AOLCC) is committed to creating a supportive and inclusive environment for adult learners to pursue their educational goals. As a leading educational institution, AOLCC offers a wide range of programs and courses.

**Position Overview**

As Student Technical Advisor, you will play a vital role in enhancing the student experience across our Academy of Learning campuses in the region. This is a hybrid role, with three days working in the office and the option to work remotely for the remaining two days. Your responsibilities will include assisting students with account setup, proctoring for NACC exams, providing weekend coverage to Learning Coaches, and resolving various IT-related issues. Training will be provided to ensure you have the skills needed for success in this position.

**Key Responsibilities**
- Assist students in Ontario campuses with account setup and resolve any related issues.
- Serve as a proctor for NACC exams at Ontario locations.
- Provide weekend coverage to Learning Coaches in Ontario campuses.
- Troubleshoot IT-related issues specific to the Ontario campuses, including LDB, Typing Trainer, and student laptops.
- Offer online exam support to Ontario-based students.
- Conduct student orientations and provide guidance on academic planning
- Monitor student progress and intervene when necessary to ensure success
- Assist with organizing and coordinating student events and activities

**Skills and Qualifications**
- Strong IT skills are essential.
- Excellent communication and interpersonal skills.
- Previous experience in a customer service role is a plus.
- Must be flexible with work hours and able to work on weekends on a required basis.

**Personality Traits**
- _Empathetic:_ You will be dealing with students who may be stressed or facing challenges, requiring an empathetic approach.
- _Problem-Solver:_ Ability to identify and troubleshoot issues independently.
- _Self-Motivated: _Capable of managing time effectively, especially when working remotely.
- T_eam Player:_ Must be willing and able to collaborate with other team members and departments.
- _Resilient_: Ability to handle stressful situations with a calm and composed demeanor of information
- _Collaborative: _ work with faculty and staff to address student concerns and provide support

**Requirements**:

- Strong interpersonal and communication skills
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Excellent organizational skills and attention to detail
- Knowledge of educational programs and services - Previous experience in a customer service role is preferred

The Academy of Learning Career College is committed to employment equity and values diversity and inclusion. Accommodations would be provided for persons with disabilities. If you require accommodation, we will work with you to meet your needs.

Note: This job description is not intended to be all-inclusive. The employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Pay: $39,000.00-$42,000.00 per year

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Vision care

Schedule:

- Monday to Friday
- Weekends as needed

Ability to commute/relocate:

- Toronto, ON: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- IT support: 1 year (preferred)

Work Location: Hybrid remote in Toronto, ON

Application deadline: 2024-12-09
Expected start date: 2024-12-16