Customer Service Representative

6 days ago

Montréal, Canada Lantic Inc. Full time

WHY JOIN LANTIC?
- It's simple: we strive to be a great company to partner with, work for and invest in, offering best-in-class portfolio of natural sweetener solutions.
- With over 130 years of experience, we have proven that we are committed to creating lasting brand connections and long-term business partnerships.
- We stand proud of our heritage, and as we grow, we are also committed to continuously improving to meet the evolving needs of consumers and customers in a dynamic industry.

WHAT'S IN IT FOR YOU?
**By joining the Lantic Team, you will**:

- Join a dynamic, inclusive, and passionate team.
- Enjoy a wide range of perks, including:

- Competitive compensation and comprehensive benefits package
- Employee share purchase plan
- Opportunities for career pathing and personal growth
- Wellness-focused flexible work environment to help you balance both work and like, and much more

**JOB SUMMARY**:
Lantic is currently recruiting for the temporary, 18-month position of Customer Service Representative based at our Montreal facility. The position reports to the Customer Service Manager. The Customer Service Representative will be responsible of ensuring customer satisfaction with the products and services. The incumbent will also be in charge of receiving, processing and modifying orders.

**RESPONSIBILITIES**:

- Be responsible for receiving customer P.O.s;
- Process and modify orders in systems;
- Process credits and debits on customer accounts when needed;
- Ensure that all relevant information is communicated to the Planning Department and Sales Director;
- Verify invoices and work cooperatively with the accounts receivable department to complete the invoicing process
- Work with Sales and Marketing to ensure that customer files and item cards are always maintained and up to date;
- Provide technical support for complaints and quality assurance information;
- Provide support to the National Customer Service Manager and other CSRs;
- Assist with any other related tasks.

**QUALIFICATIONS AND PROFESSIONAL EXPERIENCE REQUIRED**:

- Minimum one (1) to three (3) years of experience in a similar position;
- Experience in a CPG company (an asset);
- Knowledge of English/French (spoken and written) in order to be able to communicate with both of our English and French sites;
- Proficient in Excel and MS Office;
- Knowledge of Navision (an asset);
- Good organizational skills and ability to manage high volume of work;
- Problem solving skills;
- Flexible and cooperative;
- Team player with good communication skills.

**BENEFITS OVERVIEW**:
Benefits packages may depend on geographic location, employee status and position.

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