Customer Service Representative

3 days ago

Montréal, Canada 360insights Full time

**Customer Service Representative
**What will you be doing?**

The 360insights Customer Service Representative (known as the Client Care Professional role within 360insights), offers multiple levels of support and manages thousands of daily interactions delivered at the highest level of customer service. Our company is built on a solid foundation based on the following principles:

- Unbelievable experience for our clients
- Unbelievable place to work for our team
- Make a difference in the world

**What you will be doing**:
Provide world-class customer service for our clients through:

- Inbound phone calls
- Live chat

Learn and navigate the 360insights solution in order to provide answers to customer inquiries

Consistently work towards enhancing the customer’s experience and reducing the need for customers to contact us by:

- Capturing classification data on each interaction
- Providing regular anecdotal and data-based feedback through the team
- Identifying issues early and offering suggestions for solution
- Identifying common issues or feedback occurring across multiple clients to drive best practices across the enterprise
- Stay abreast of client product, service and policy changes
- Undertake recurrent training and personal growth to advance your career through:

- Self-study and guided study within 360 systems
- Feedback from the Quality Assurance team through the 360 REACH program
- Consultation with other team members to enhance skill set
- Support continuity of Client Care service between the hours of:

- 08:30-21:00 ET - Monday to Friday
- 09:00-17:30 ET - Saturday

Hourly Wage of **$16.50**

**What will make you a success? You’ve got this**
- Proven excellent communication skills - written and verbal. **(English)**:

- A customer first mentality and deep understanding of customer service
- Strong working knowledge of Microsoft Office products (with emphasis on Excel and Word)
- Proven organizational and follow-up skills (including prioritization)
- Ability to key at least 30-35 words per minute
- Sense of fun
- Strong, confident interpersonal skills to resolve situations involving conflict, stress, and/or uncertainty
- Demonstrated ability to provide valuable feedback and solution options based on that feedback
- Microsoft Office Certification an asset

**Why 360?**
- Benefits on day 1
- Bonus plan
- Employee stock options
- Retirement Savings
- Global Family Leave policies
- Tuition reimbursement
- Flexible vacation policies
- Remote, hybrid, or in-office options
- Employee recognition platform
- Career growth opportunities
- Mentorship program
- Employee led clubs

**Our VALUES allow us to stand out Explore our website and check it out**:
360insights is making a difference in the world | Incentive Management

  • Customer Service Representative

    2 weeks ago

    Montréal, Canada RELIEF CAPITAL GROUP LLC Full time

    We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and...

  • Customer Service Representative

    5 days ago

    Montréal, Canada Canada-Europe Ltée Canada-Europe Ltd. Full time

    International trading company (wholesale distributor) is looking for a B2B Customer Service Representative who is passionate about providing excellent inbound customer service to our clients and who will maintain and increase customer satisfaction. Training offered. You will liaise with a Sales Representative and work closely with a Manager, our office and...

  • Customer Service Representative

    2 weeks ago

    Montréal, Canada Canada-Europe Ltée Canada-Europe Ltd. Full time

    International trading company (wholesale distributor) is looking for a B2B Customer Service Representative who is passionate about providing excellent inbound customer service to our clients and who will maintain and increase customer satisfaction. Training offered. You will liaise with a Sales Representative and work closely with a Manager, our office and...

  • Customer Service Representative

    2 weeks ago

    Montréal, Canada Location Olympique Full time

    Customer Service Representative Job Description We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across the appropriate communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and...

  • Customer Service Representative

    2 weeks ago

    Montréal, Canada JAM Industries Ltd. Full time

    *** **Job Title**: Customer Service Representative **Division**:Erikson Pro, Erikson Commercial **Location**: Baie D’Urfe, QC (hybrid environment, at office two days a week) ***Schedule**: Monday to Friday 8:30-5:30 Exertis | JAM, Making the world sound better, one brand at a time! Do these words sound like music to your ears? Since 1972, Exertis |...

  • Customer Service Representative

    2 weeks ago

    Montréal, Canada Tiny Blessings Home Daycare Full time

    We are looking for an experienced Customer Service Representative to join our growing team. **Responsibilities**: - Handle all customer inquiries, complaints, and feedback in a timely manner - Process orders, returns, and exchanges - Track customer orders and provide updates - Ensure customer satisfaction through quick and accurate resolution of customer...

  • Customer Service Representative

    1 week ago

    Montréal, Canada CTConsultants Full time

    **CTC007282 - Customer Service Representative**: **Secteur industriel: Telecommunications**: **Type d'emploi: Contract**: **Durée: Six months**: **Mode de travail: Mixed**: **Description**: IMPORTANT - What locations you would consider? : Creekbank in Mississauga, Verdun or Ottawa - Bilingual is required, interviews will be conducted in English.- What will...

  • Customer Service Representative

    1 week ago

    Montréal, Canada BMO Financial Group Full time

    5145, chemin-Cote des-Neiges Montreal Quebec,H3T 1X9 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and...

  • Customer Service Representative

    2 weeks ago

    Montréal, Canada BMO Financial Group Full time

    35, rue Blainville ouest Ste-Therese Quebec,J7E 1X1 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and...

  • Customer Service Representative

    3 days ago

    Montréal, Canada BMO Financial Group Full time

    7999 boul Galeries d'Anjou MONTREAL Quebec,H1M 1W9 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through various channels with BMO partners to deliver the desired...