Training Specialist

Mini Mall Storage Properties has experienced rapid growth since beginning operations in 2020, and our momentum shows no signs of slowing as we continue acquiring storage facilities across North America. We are dedicated to making storage simple, accessible, and convenient for all of life’s transitions and treasures, while staying focused on leading the industry and challenging traditional norms.

Our mission is to deliver the Mini Mall Experience in everything that we do, with a strong focus on our Service, Brand, and Employee Experiences. Our team’s dedication is what enables us to deliver an exceptional service experience to our customers - both internal and external, uphold a high level of brand consistency, and foster a workplace culture of innovation, inclusion, and collaboration.

Guided by our values of integrity, grit, customer focus, community, and safety and security, our goal is to work together to create a company where everyone is motivated to contribute to our shared mission. We are looking for someone to help us continue to redefine the self-storage industry, build lasting relationships with the communities we serve, and set new standards for our business.

Join us in shaping the future of self-storage as we expand across North America, and create long-lasting, meaningful careers.

**WHAT WILL YOU DO?**
- Lead the development and rollout of a field Train the Trainer program across the organization
- Work with a variety of department leaders to understand training requirements for key field positions and work to ensure training aligns with role requirements
- Provide insight into opportunities to enhance learning paths to optimize the onboarding experience as well as use isolated training for performance improvement needs.
- Update and archive training content regularly to maintain a relevant and high-quality learning experience.
- Organize, proofread, and maintain content within the Resource Center, ensuring materials are accurate, accessible, and organized for ease of reference.
- Support in the development of engaging training materials including micro-courses, tests, videos, and presentations using various content creation tools.
- Support in the oversight of the operational Resource Center, which serves as an intranet for field team members.
- Proofread, tag, edit, and organize resources including process documents, approval forms, policy documents, and news updates

**WHAT WILL YOU NEED?**
- 5-8 Years experience in a training focused role
- Proven experience with Learning Management Systems, preferably Yardi Aspire, with a solid understanding of LMS administration and troubleshooting.
- Proficiency in content development software such as Articulate Storyline, Rise 360, and PowerPoint.
- Strong organizational and project management skills, with the ability to manage multiple tasks simultaneously.
- Exceptional written and verbal communication skills, comfortable facilitating live and recorded presentations.
- Ability to adapt and leverage technology to support an engaging and seamless learning experience.
- Detail-oriented, with excellent proofreading and formatting skills to maintain high standards in training content quality.
- Experience in the self-storage industry is an asset but not required.

**WHAT DO WE OFFER?**
- We live and breathe our core values. We make a difference and have a positive impact on people. We act responsibility and hold ourselves, and each other, accountable. We are a community with a shared ambition to unify our teams and customers. We act deliberately, and always with integrity and compassion.
- With the support from your teammates and senior leadership, you will be empowered to do things differently, grow personally and professionally, and bring your whole self to work. There's no limit to the impact you can make.
- We provide a competitive compensation package comprised of Group Benefits, RRSP/401K Matching Program, a Discretionary Bonus Program, a Referral Program and Employer Supported Volunteer Program
- We are committed to a safety-first work environment.

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