Receptionist

7 days ago


Calgary, Canada Regional Fertility Program (RFP) Full time

Regional Fertility Program (RFP) is currently seeking a **Full-Time Receptionist** to join our team at our Calgary clinic.

As the first point of contact for patients, the Receptionist will perform a wide range of administrative tasks, including in-person and phone/electronic assistance. The Receptionist must maintain professionalism, courtesy, and respect at all times while creating a peaceful, calm environment in the patient waiting areas.

**Primary Responsibilities**:

- Greet and assist patients, ensuring all demographic, financial, and clinical information is accurately entered into the Electronic Medical Record (EMR).
- Check-in patients, entering visit details into the EMR.
- Maintain and update clinic databases.
- Direct callers to appropriate services.
- Address general inquiries about clinic programs.
- Process clinic payments, handle intake, and ensure accurate daily cash closing.
- Review and print doctors' billing sheets at the end of each day.
- Escort patients to ultrasound rooms and provide basic instructions.
- Prepare new and existing patient records for each scheduled clinic, including updating charts and stamping required documents.
- Retrieve and forward health record documents and reports for physicians and other healthcare institutions as needed.
- Notify patients of weekend appointments, such as IUI and laminaria tent insertion.
- Reconcile daily Payment Summaries as indicated in HealthQuest.

**Preferred Skills**:

- Proficiency in computer programs.
- Fast and accurate typing skills.
- Strong time management skills.
- Personal accountability and honesty.
- Excellent problem-solving abilities.
- Ability to manage stressful situations involving colleagues and patients.
- Willingness to learn and adapt.

**Education Requirements**:

- High school diploma or equivalent required.
- Post-secondary education in administrative support, healthcare administration, or office management is an asset.
- Certification in medical office administration or a related field is a plus.

**What’s in It for You**:

- Comprehensive benefits package, including a Health Spending Account.
- Employer-matched retirement program.
- Fertility benefits.
- Employee assistance program.
- Access to e-tools for meditation, sleep, focus, and more.
- First-class work environment.
- Opportunities for personal and professional development.


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