Lead Service Dispatcher

2 weeks ago

Kitchener, Canada Leavitt Machinery Full time

**Leavitt Machinery** is one of the fastest growing material handling equipment dealerships in North America. With an entrepreneurial spirit, mission-driven approach, and customer-focused mindset, Leavitt has achieved consistent growth over the past 25 years.

With a focus on learning and continuous improvement, we are proud to invest in our people and offer a progressive and flexible work culture where you can develop and advance your career while focusing on meaningful work.

**The Opportunity**

Leavitt Machinery is looking for a **Lead Service Dispatcher**to join our team in **Kitchener, Ontario.** As the Lead Service Dispatcher, you will be responsible for overseeing a team of dispatchers, including monitoring job performance and leading training and career development initiatives.

**Essential Duties & Responsibilities**

As the Lead Service Dispatcher your key responsibilities will include:

- Schedule, coordinate, and assign jobs for Service Technicians
- Develop and communicate weekly goals and targets to the Service team
- Conduct bi-weekly meetings with team members to review new processes, address concerns, and to provide coaching and training
- Hold monthly meetings to review open Service jobs within your region
- Regularly evaluate customer phone calls and provide feedback to team members
- Partner with Service Dispatchers to ensure effective use of all provided tools, including the service scheduler, AX cues, and GPS tracking system to improve operational efficiency
- Provide after-hours support for service calls within your region

**Required Skills & Qualifications**
- Proven experience leading team members in a dynamic and fast-paced work environment
- Previous experience in a similar dispatching role strongly preferred
- Working knowledge of Microsoft Office Suite
- Post-secondary education in Sales, Business, Management, or a related discipline
- Mechanical knowledge of heavy machinery equipment an asset
- Superior organizational skills, planning skills, and ability to prioritize tasks
- Confident self-starter and team player
- Proven ability to communicate with individuals at all levels of the organization
- Ability to travel within the region would be an asset

**Benefits & Perks**

Leavitt Machinery Canada is proud to offer competitive compensation and flexible benefits coverage for all eligible employees, including an employer matching RRSP plan:

- Company paid medical health care plan for you and your dependents
- Dental plan, vision plan, and prescription drug coverage
- Annual health care spending account
- Life insurance, disability insurance, and travel insurance - 100% employer paid
- Sick leave plan - 100% employer paid
- Employee assistance programs
- RRSP matching
- Ongoing professional development opportunities

The base pay range for this role is: $60,000 to $70,000 per year depending on experience.

This is a **hybrid** role based in **Kitchener, Ontario**.

LeavittMachinery

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