Parent Coach Case Coordinator

**PARENT COACH CASE COORDINATOR**

Parent Support Program

Full-Time, Permanent Position

Classification/Salary Range: FSW - $41,753 - $60,986 per annum

Reporting to the Manager of the Parent Support Program, the Parent Coach Case Coordinator will work with parents and families in the Parent Coach program. The Parent Coach program seeks to strengthen relationships within the family home by empowering parents in their parental role and supporting them to attend to the various needs and demands of the household.

The Parent Coach Case Coordinator, using a strength-based, solution-focused approach, will develop a collaborative, helping relationship that is grounded in a spirit of respect, connection, curiosity, and hope. The Parent Coach Case Coordinator will be responsible for completing comprehensive needs assessments, service planning and implementation, along with providing coordination and enhancement of services.

**Key Responsibilities and Activities**
- SERVICE DELIVERY_
- Completion of a comprehensive needs assessment of client strengths and challenges in all life areas.
- Assessment of barriers, priorities, and goals.
- Collaborative service planning.
- Meet regularly with families, primarily in their place of residence, while working towards established objectives.
- Supportive counselling, guidance, problem-solving, skill building, and psycho-social education.
- Continuous assessment of the effectiveness of intervention and follow-up.
- Adjust the area of focus of intervention as necessary.
- Provide support and advocacy on behalf of clients with systems and services such as CFS and schools when needed to help parents feel heard and understood as well as to help clients understand the expectations of the service provider.
- Linkages to community resources and social networks.
- Coordination of services.
- Be accountable to the Program Manager for progress reports and evaluation of services.
- Monitor the wait list and report trends and needs to the Program Manager.
- Maintain contact with the wait list clients and/or collateral service providers involved with the client.
- Maintain client records including demographic information, service agreements, assessments, service plans, correspondence, as well as regular progress notes in accordance with agency and accreditation policies and procedures.
- Completes and submits statistics to administration quarterly.
- SUPERVISION OF PARENT COACH_
- Match/assign the Parent Coach with families according to suitability and availability along with ongoing monitoring of workload.
- Meet with the Parent Coach to discuss the ongoing needs of the family, strategize service delivery, review documentation, and complete case reviews.
- Provide ongoing support to the Parent Coach in their work with families.
- Monitors Parent Coach direct/indirect service hours.
- Monitors and ensures Activity Logs are completed accurately in a timely manner.
- Authorize mileage, reimbursement of expenses, vacation, and compensating time-off.
- Completes Parent Coach annual performance reviews.
- Be available to the Parent Coaches by phone to provide consultation/emergency support 1 evening per week as needed with time compensated consistent with agency policy/practice.
- RESOURCE DEVELOPMENT_
- Gather and share information about resources in the community.
- Coordinate group programs for parents, such as Nobody’s Perfect, to develop parenting skills.
- Networking with community organizations.
- Represent the agency / Parent Coach Program in community outreach
- TEAM PARTICIPATION_
- Work cohesively with team members and Program Manager in the planning, implementation, and evaluation of the program.
- Attend and participate in team meetings and case reviews/consults.

**Education and Experience**
- Post-secondary degree in Social Work, Inner-City studies, Human Ecology, or other related discipline.
- Two years of experience in direct client services, preferably in a service coordination and case management role.
- A combination of education and experience will be considered.

**Key Skills & Abilities**
- Highly developed interpersonal skills with the ability to develop and maintain collaborative relationships.
- Demonstrated ability to liaise and positively network with other professionals, agencies, and systems.
- Excellent written and verbal communication skills.
- Knowledge of child development, attachment, and family systems.
- Strong anti-oppressive knowledge and practice.
- Knowledge of the effects of poverty and the determinants of health.
- Trauma
- & Violence-Informed practice with awareness of harm reduction approaches.
- Knowledge of community resources and social networks.
- Efficient organizational and time-management skills.
- Demonstrated ability to work independently as well as part of a team.
- Ability to work occasional evenings, as required by client service needs.
- A valid driver's license and access to a reliable vehicle is required for travel throughout the Ci