Appointment Center Specialist

2 weeks ago

Calgary, Canada Groundworks Full time

Groundworks is seeking a talented **Appointment Center Specialist** to join our tribe in **Calgary, AB**

As an Appointment Center Specialist, you are responsible for the first point of contact our customers have with our brand, whether they are inquiring about a new service, extending a membership, or seeking resolution. You will answer and place calls in a fast-paced call center environment, book appointments for new services, and sell service memberships to our customers.

Earn $20/hr + $3 bonus per each appointment booked & ran.

**Responsibilities**:

- Answer inbound calls and make warm outbound calls. All calls are warm, no cold calling
- Must be positive and motivated with excellent communications skills
- Ability to adapt quickly to changes in work strategy
- Maintain customer information
- Performs other duties as assigned.

**Qualifications**
- Good phone skills and a competitive nature
- Must be comfortable using computers
- 1+ years of customer service experience or retail and/or customer facing experience that demonstrates ability to communicate with a customer with sensitive and potential sales environment

**Physical Requirements**
- Ability to sit at a workstation and utilize keyboard, mouse, and computer

**Requirements**:

- Full-time
- Onsite in Calgary, AB

**What we provide for our employees**
- Competitive base compensation with lucrative bonus potential
- Equity ownership in the nation’s largest and fastest growing foundation repair and water management company
- The best-in-class training programs
- Advanced leadership training opportunities
- Benefits include Medical, Dental, Optical, Long/Short Term Disability, AD&D, and Life insurance after applicable waiting periods
- Paid time off including 9 holidays after applicable waiting period

Groundworks® is the leading provider of Foundation Repair, Crawl Space Encapsulation, Basement Waterproofing, and Concrete Lifting & Stabilization.

With more than 60 locations across the USA and Canada, Groundworks is the fastest-growing foundation solutions and water management company Recognized as a Top Workplaces USA company and offering ownership for everyone, we're building something that just can't be replicated. And we're on a mission to change an industry like never before

We're unique here at Groundworks. We are all connected through the same vision, mission, and values, and we are stronger together. That's why we're proud to be the Groundworks Tribe Our shared culture, resources, and work ethic unites us.

Our highly trained teams have decades of experience delivering innovative solutions, unmatched quality, and industry-leading warranties, helping over 1.5 million homeowners protect and repair their most valuable asset - their home. 

When customers choose a local Groundworks company, they can feel confident they’re hiring the trusted local experts who will ensure the job’s done right. When you choose Groundworks, you'll join thousands of Tribemates who are making history.

**Groundworks companies include these extraordinary brands**:
Pay: $20.00 per hour

Expected hours: 40 per week

Additional pay:

- Bonus pay

**Benefits**:

- Paid time off

Schedule:

- Monday to Friday
- Weekends as needed

Work Location: In person

Expected start date: 2024-10-14

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