Call Center Specialist

5 days ago

Calgary, Canada Snore MD Sleep Apnea Clinic Full time

**Call Center Specialist - Calgary**

**Location**:Chinook, Calgary, AB (Onsite)

**Work Days**:Monday to Saturday (Saturdays required) - (5 days a week)

**Work Timings**: 8:00 AM - 4:00 PM MST

**Salary Range**: $21.00-$24.00 per hour (Additional bonus up to $4/hour)

**About Us**

At Snore MD, we’re more than a team — we’re a family on a mission to _Change Lives for Good_. With a growing network of clinics across British Columbia and Alberta, we deliver exceptional patient care through clinical excellence and a culture built on compassion, connection, and long-term growth.

We take pride in cultivating a warm, positive, and close-knit work environment where every team member feels valued and supported. Whether we’re helping patients sleep better or celebrating wins over BBQs and bowling nights, we believe in making each day purposeful — and every achievement meaningful.

We’re currently hiring a **Call Center Specialist (Patient Care)**to join our team **in Chinook, Calgary.**

**What We Offer**

We believe great work should be recognized, and a fulfilling career starts with the right support and rewards:

- Competitive Compensation: $21.00-$24.00/hour + up to $4.00/hour in monthly bonuses
- Full Benefits Package: Health, dental, vision, RRSP matching, wellness and education spending accounts
- Exceptional Training: Industry-leading onboarding to ensure your success
- Positive Culture: Join a team that celebrates success, supports each other, and grows together
- Career Longevity: Build a 10+ year career path in a stable and rewarding healthcare environment

**What You’ll Do**

As a Call Center Specialist (Patient Care), you’ll be the first point of contact for patients calling into our clinics. Your role will be to create a welcoming, informed, and helpful experience every time.
- Handle a high volume of inbound patient calls with confidence and warmth
- Educate patients on our clinics, services, and treatment options
- Guide patients through our process with clarity and compassion
- Upsell and cross-sell services in a patient-first way
- Resolve concerns quickly and empathetically
- Maintain accurate patient records and documentation
- Meet or exceed performance metrics (call volume, response time, resolution, etc.)

**What You Bring Along**

We’re looking for enthusiastic, personable professionals who thrive in a fast-paced, patient-focused environment and bring a passion for service.
- Previous experience in customer service, call center, or high-volume phone-based roles
- Excellent communication and interpersonal skills
- A sincere commitment to patient care and relationship building
- Quick learner who’s comfortable using digital systems and tools
- Friendly, confident, and able to take the lead in a conversation
- Able to work onsite at our Chinook Clinic in Calgary
- Legally eligible to work in Canada (no sponsorship required)

If you're ready to take your customer service skills to the next level in a meaningful, mission-driven healthcare setting, we’d love to hear from you.
- *Compensation for this role will be based on location, experience, education, and skill set and may vary within the stated range._

Pay: $21.00-$24.00 per hour

Additional pay:

- Bonus pay

**Benefits**:

- Company events
- Dental care
- Extended health care
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care
- Wellness program

Schedule:

- Day shift

Work Location: In person

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