Digital Health Specialist

**Digital Health Specialist**

Permanent Full-Time (37.5 Hours/Week)

Work Arrangement: Remote (2 days on-site/ 3 days remote)
- Mississauga Site_

**Position Summary**:
ErinoakKids is currently seeking a talented and dynamic individual to fill the permanent full-time role of Digital Health Specialist at our Mississauga location. Reporting to the Director, Analytics, Quality & Digital Health, the Digital Health Specialist will lead the development and implementation of an organizational-wide digital health strategy that will integrate, standardize and enhance digital practices and technologies. This role will be responsible for working in collaboration with other program leaders and teams to identify and create digital health solutions that meet the required clinical and performance objectives.

**Key Responsibilities**:

- Leads the development of a digital health strategic framework for the organization’s electronic and technology solutions
- Creates and maintains a catalog of digital health strategies and technology systems used across the organization
- Serves as a primary contact for the assessment, development and implementation of new digital health solutions
- Supports the day-to-day operations of digital and technology solutions and ensures a consistent and standardized approach is followed
- Creates and maintains training manuals, process flows, documentation, live demos and provides implementation training for all digital and technology solutions for required staff and end users
- Identifies, coordinates and maintains end user access requirements and groups/structures
- Prepares and maintains digital health documentation, including process mapping, for new and existing technology solutions
- Leverage first level problem solving techniques to analyze and troubleshoot end user issues/problems related to the digital and technology solutions; resolve requests and provide timely follow up with users
- Provides on-going education to users when updates to the digital health platforms occur
- Interacts with vendors and external service providers to provide ongoing support to end users and facilitate timely resolution of any issues
- Works closely with other teams in the portfolio including Quality, Decision Support and Information Systems
- Engages with ErinoakKids’ Privacy Officer as required and is well versed in the Personal Health Information Protection Act (PHIPA)
- Stays up-to-date on Canada’s digital health initiatives and Ontario's Digital First for Health strategy
- Participates in interdepartmental meetings

**Qualifications**:

- Previous experience in the role is a preferred
- Bachelor degree from an accredited college or university in health related field or equivalent education and experience
- Certification and/or progress towards certification as a Professional in Healthcare Information and Management Systems-Canada (CPHIMS-CA) considered an asset
- Minimum of 3 to 5 years experience as an Applications Specialist, Health Informatics or IT professional working with clinical information systems or digital health solutions
- Previous experience in this role preferred
- Experience leading complex, multi-team projects from requirements gathering to development to implementation
- Experience engaging with various stakeholders throughout the lifecycle of a project
- Demonstrated ability to solve complex problems and identify sound and reasonable solutions
- Experience with process mapping and creating standardized process flows
- Ability and willingness to learn and understand existing and new digital health technologies a requirement
- Proficient computer knowledge, including MS Office programs, is required
- Ability to use Adult education concepts for planning and delivering training sessions for staff and end users at all levels
- Knowledge and experience building and maintaining customer relationships
- Ability to multi-task effectively, prioritize workload and meet deadlines
- Results-oriented individual with experience working under tight deadlines in a high pressure working environment
- Strong interpersonal, communication and organizational skills
- Ability to work independently and in a team environment, while developing and maintaining effective working relationships with others

**Why should you join us?**
- Competitive salary and benefit plan which includes Health and Dental options for you and your loved ones
- Healthcare of Ontario Pension Plan - (HOOPP)
- WorkPerks - Discounts for you and your family to enjoy an array of different services and amenities
- Employee Assistance Program / People Connect (Mental health supports available 24/7)
- Wellness Program
- Learning & Development opportunities - We are ready to work with you in pursuit of your goals There are plenty of ongoing internal and external learning opportunities that are available to all our staff, as well as professional supports in place from day one
- Mentorship Opportunities
- Direct observation from a mento