HR Advisor

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Providing clean electricity to 4 million customers takes a diverse workforce and that’s where you come
in. We need your talent to help us build major projects to meet growing demand. To help our
customers find clean energy solutions for their homes and businesses and to be ready to respond
during storms and outages to keep our system reliable.

Working for BC Hydro is meaningful. And now, the stakes have been raised as we work towards a
solution to climate change while safely providing clean, affordable electricity to our customers.

We offer a healthy work life balance, training opportunities and career progression. We're proud to be
ranked as one of B.C.'s Top Employers and one of Canada's Best Diversity Employers. Join us as we
build an even cleaner B.C.

**JOB DESCRIPTION**
**Duties**:

- As a critical member of the HR Systems and Analytics team, this role provides Tier 2 SAP
- business support, guidance, and end user support for our on-premise SAP Human Capital
- Management (HCM) system modules, and for our Microsoft Dynamics (XRM) case management- functionality that supports the overall end user experience at BC Hydro, while continuously looking
- for ways to improve the overall efficiency of the system. You will work with the applicable business- matter experts, and end users as you work through problem identification, process clarity and
- business/user requirements gathering. You will also be responsible for Tier 2 troubleshooting, unit
- testing, user acceptance testing and business approval in support of overall system sustainment,
- enhancement work, break fixes and specific project/work program initiatives. To support your
- work, you may be required to review analytical assessments, conduct research, and lead
- employee/manager focus groups or information gathering sessions.
- Reporting to the Manager, HR Systems & People Analytics, this role will:
- Provide module related support for troubleshooting and root cause analysis to resolve issues, or

escalate to Tier 3 (technical support) as required.- Work with our Tier 1 systems support (Employee Service Centre) to ensure a smooth end-user

experience, and evaluation of any system issues that have been escalated.- Work closely with the technical Tier 3 support team to review, test and provide final business

approval for and changes, break fixes, enhancements and upgrades in advance of them moving
- to the production system.- Lead business requirements gathering, process clarity, and problem identification sessions to

support functionality enhancements and system changes.- Act as a Subject Matter Expert and provide guidance on enterprise initiatives with impacts to
- personnel, position, or learning data.- Maintain related data governance and guidelines.
- Provide end user support, job aid creation and guidance as required.
- Provide direction on user interface and design principles.
- Coordinate and further develop tools and processes to continuously improve the way we operate

and support the organization.- Additional responsibilities and projects as required.

**Qualifications**:
***
- Must have a undergraduate degree in Human Resources, Business Administration, Computer

Science or equivalent combination of post-secondary education and related work experience will
- be considered.- A minimum of two years’ experience working with, or troubleshooting an HRIS system (or similar

system) in a large organizational environment.- Experience with SuccessFactors implementations and/or module support is a plus.

a plus.- Experience gathering business requirements and working with functional/technical teams to

create technical enhancements/solutions is an asset.- Experience coordinating projects and or system related initiatives on an organizational level is

preferred.- Awareness of user experience design best practices and brand guidelines is an asset.
- Proven organizational skills with attention to detail and the ability to prioritize and work well in a

complex, multi stakeholder environment with competing demands is required.- Must have ability to manage client relationships, provide strong customer consultative skills, and

work in a team environment.- Must have excellent verbal and written communication skills with an emphasis on tact, diplomacy

and persuasive influence.- Self-directed, detail-oriented problem solver with a desire to contribute to the organization and

department’s reputation and overall success.- Proven ability to influence the adoption of new processes, technologies and or change

management is preferred.**ADDITIONAL INFORMATION**

We're always looking for exceptional people to bring new ideas, fresh thinking and the motivation
to help shape the electricity system in B.C. It's an exciting time to be a part of our team as we
invest in our system and prepare to meet the challenges of tomorrow.

Our values guide our work. Want to join us?

We are safe.
We are here for our cust