Accessibility Program Coordinator

Under the general supervision of the Manager of Client Services, the Accessibility Coordinator is responsible for ensuring all new Winnipeg Transit capital projects for public transportation infrastructure meet accessibility legislation, regulation, standards, and policies.

This position will examine existing services and programs for compliance with the Accessibility for Manitobans Act and coordinate staff education on relevant disability barriers. In addition, the coordinator will collaborate within all Transit divisions to assist with compliance with legislative requirements and enhance barrier-free access to public transportation that aligns with the vision of OurWinnipeg and accessibility legislation and the implementation of the Winnipeg Transit Master Plan.

The Accessibility Coordinator develops and executes programming, conducts research that generates awareness of the challenges faced by customers with disabilities, and liaises with internal City stakeholders, such as Public Works and the Winnipeg Parking Authority, and external stakeholders for example, disability advocacy groups.

This position will also act as a staff liaison and Committee Secretary for the Winnipeg Transit Plus Policy Advisory Committee.

This position may also act as Manager of Client Services, in their absence, and be required to attend appeals on behalf of the Manager of Client Services.

**As the Accessibility Coordinator you will**:

- Analyze any policies and practices which inhibit physical accessibility (hidden or observed) for Winnipeg Transit customers and develop, coordinate, monitor, and recommend updates for Transit policies and practices to ensure universal access.
- Develop, coordinate, monitor, update, and distribute accessibility training with the Transit Operations Training Branch, Transit Plus Operations, and the Transit Travel Training program.
- Acts as a liaison between Transit divisions, external stakeholders, and the public regarding accessibility enhancing initiatives and issues. Actively participates as a Winnipeg Transit Plus Policy Advisory Committee member and as an advisor to the division’s leadership team.

**Your education and qualifications include**:

- Post-secondary degree in Public or Business Administration, Accessible Service Design, Industrial or Public Sector Design. An equivalent combination of education and experience may be considered.
- Four (4) years of experience investigating, analyzing and evaluating complex issues and developing and implementing practical solutions and tools to meet the needs of a changing business.
- Four (4) years of experience designing programs, policies and processes in relation to accessibility, diversity and inclusion and accommodations and advocacy for individuals with disabilities. Preferably in a customer service setting.
- Four (4) years of experience developing training on accessibility, diversity, inclusion and accommodation, and advocacy for individuals with disabilities.
- Four (4) years of experience in a supervisory and/or leadership role including the ability to mentor, organize and manage staff.
- Knowledge of the Accessible Canada Act (ACA), Human Rights Code, Accessibility for Manitobans Act (AMA), the Americans with Disabilities Act (ADA), and related standards.
- Certification in the international standards in digital accessibility for business websites known as the Web Content Accessibility Guidelines (WCAG) and Clear Print Guidelines or knowledge of same and the ability to be certified within a time frame specified by management.
- Ability to work independently, exercising judgement, personal initiative, and taking innovative action, with mínimal supervision.
- Strong organizational and time management skills including the ability to manage concurrent tasks to meet project deadlines.
- Interpersonal skills with the ability to establish and maintain positive working relationships with employees at all levels of the organization, external contractors and vendors, and the public in accordance with the Respectful Workplace Administrative Standard.
- The ability to function effectively in team environments and knowledge share across various internal and external groups.
- Ability to gather and analyze statistical data related to performance and determine training needs and requirements.
- Excellent oral communication skills including the ability to communicate complex material when presenting business solutions, implementation plans and training sessions.
- Excellent written communication skills including the ability to communicate complex material effectively when creating high-level documents, specifications, and training materials.
- Advanced proficiency in MS Office (Word, Excel, Outlook and PowerPoint) and various social media and messaging platforms (i.e. Teams, Skype, Zoom, etc.).

Knowledge of Transit Plus policies, practices, and processes and Transit fare collection or ability to obtain same within six (6) months.

**Conditions of