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Product Manager

2 weeks ago

Winnipeg, Canada Manitoba Hydro Full time

**PRODUCT MANAGER**

**WINNIPEG, MB**

**_ Manitoba Hydro is consistently recognized as one of Manitoba's Top Employers_**

**_ Great Benefits_**
- Competitive salary and benefits package.
- Defined-benefit pension plan.
- Nine-day work cycle which normally results in every other Monday off, providing for a balanced approach to work, family life
- and community.
- Flex-time and partially remote work schedule (providing the option to work remotely 3 days per 2 week period), depending on

nature of work, operational requirements and work location.

Manitoba Hydro is a leader among energy companies in North America, recognized for providing highly reliable service and
exceptional customer satisfaction. Join our team of Manitoba's best as we continue to build a company that supports innovation,
commitment, and customer service, while actively supporting a diverse, equitable and inclusive workplace.

Reporting to the Product Management Supervisor, the Product Manager is accountable for the on-going management of products
and services offered by Manitoba Hydro, such as the Home Energy Efficiency Loan, Fixed Rate Primary Gas Service, Customer
Contribution Time Payment Plan, the Water Tank Rental Program, and compressed natural gas. The Product Manager will enhance
products utilizing research, analysis, and insights of emerging product trends, that meet the evolving energy needs of Manitoba
Hydro customers. As the product technical lead and expert, will play a key role in identifying enhancement opportunities, leading the
development and execution of product strategies, roadmaps, and business cases for existing and new products, and collaborating
and influencing key internal and external stakeholders for alignment and execution of the product strategy. The role will also assist
the Product Management Supervisor in defining the approach, objectives, and strategy for product development at Manitoba Hydro.
This is a term opportunity for a period of approximately 14 months.

**_ Responsibilities:_**
- Lead development of product strategies, product enhancements, strategic business cases, product roadmaps, communication

plans, and change management plans to support the management of products and services to Manitoba Hydro customers to
meet their evolving energy needs.
- Design, develop, and deliver reports and presentations to present status, risks, and opportunities and gain alignment on

product strategies with Executives throughout the enterprise, ensuring buy-in from all interested parties.
- Conduct market and economic research to assess adequacies, efficiencies, and value of product offerings from a marketing

and business perspective.
- Utilize customer data, research, and insights, to enhance and evolve product strategies that align with enterprise corporate

strategy, ensuring the strategies deliver on the Corporation's strategic initiatives, as identified in the Corporate Strategic Plan.
- Lead cross-functional enterprise-wide product teams to contribute, collaborate and align on product strategies, ensuring

products are resourced and prioritized correctly for success.
- Ensure customer insights are utilized in the enhancements and changes to products.
- As primary external spokesperson for the product, engage with external stakeholders in private industry and all levels of

government to ensure product strategies are aligned and meet the needs of interested parties and identify opportunities for
when products can be enhanced or improved.
- Solicit feedback from internal and external stakeholders (including Executives and all levels of government) and incorporate

feedback into the product strategies.
- Collaborate closely with the Technical Support team within the Department to define and verify technical product requirements

when products are being enhanced or changed.
- Proactively review, identify, and change customer policies related to the products and services to support a streamlined

customer experience.
- Collaborate with the Customer Strategy and Experience Department to gather and leverage customer insights that can then

be incorporated into products and solutions that help Manitoba Hydro customers meet their evolving energy needs.
- Monitor performance of products, identify areas for improvement and lead the product enhancements.

MANITOBA HYDRO IS COMMITTED TO DIVERSITY AND EMPLOYMENT EQUITY

Reference Code: CO57101916-01
- Develop and communicate product strategies and road maps that are aligned with the Corporation's strategic objectives.
- Cultivate and maintain strong working relationships with external agencies, including other utilities and government

departments and agencies at the national level, for the purpose of meeting Manitoba Hydro's needs in the research,
collection, and exchange of current information on product design and delivery experience, state-of-the art technologies,
identifying customer needs, and input into product improvements.
- Provide leadership, coaching, and m