Manager, Plan Operations Risk

Why you’ll love working here:
- high-performance, people-focused culture- our commitment that equity, diversity, and inclusion are fundamental to our work environment and business success, which helps employees feel valued and empowered to be their authentic selves- learning and development initiatives, including workshops, Speaker Series events and access to LinkedIn Learning, that support employees’ career growth- membership in HOOPP’s world class defined benefit pension plan, which can serve as an important part of your retirement security- competitive, 100% company-paid extended health and dental benefits for permanent employees, including coverage supporting our team's diversity and mental health (e.g., gender affirmation, fertility and drug treatment, psychological support benefits of $2,500 per year, parental leave top-up, and a health spending account).- optional post-retirement health and dental benefits subsidized at 50%- yoga classes, meditation workshops, nutritional consultations, and wellness seminars- the opportunity to make a difference and help take care of those who care for us, by providing a financially secure retirement for Ontario healthcare workers

Job Summary:
In this role, the Manager will require collaboration and partnership with stakeholders across the division the Risk Division, IT and Finance, to understand operational processes for the identification and analysis of key risks and vulnerabilities. The Manager will influence the management of risks by educating stakeholders and leveraging industry best practices to advise on control design, risk tolerance, and risk reporting strategy.

What you will do:
Risk Identification, Control Development & Evaluation- Proactively identify operational risks across Plan Operations through engagement with business units, data analysis, and trend reviews.- Conduct in-depth risk assessments of processes, systems, and emerging business changes to understand exposure and assess control adequacy.- Develop and enhance internal controls in collaboration with business units to address key risk exposures.- Evaluate the design and operational effectiveness of controls and recommend improvements or risk mitigation alternatives.- Maintain and refine risk and control inventories, risk ratings, and related documentation in alignment with enterprise frameworks and divisional risk categories.- Advise on control implementation and design in the context of new business initiatives, regulatory developments, and process changes.- Contribute to the development of the division’s risk appetite framework, key risk indicators and management reporting tools- Help define and refine the long term risk priorities that align with business objectives and emerging external risk factors.

Strategic Projects & Initiatives- Contribute to cross-functional projects addressing current and emerging risk challenges across the division.- Provide risk and controls expertise in strategic initiatives such as system transformations, product development, process and organizational change.- Support the design and implementation of new tools, methodologies, and templates to strengthen risk analysis, reporting, and governance.- Identify opportunities for capability building and automation within the operational risk management function.

Risk Reviews- Lead deep-dive risk reviews on business processes, functions and operational challenges in response to emerging issues or business driven needs; develop comprehensive findings and action plans, and collaborate with stakeholders to ensure remediation.- Assess risk drivers, control environments and residual risk levels with a focus on identifying root causes and solutions-
- Partner with the Execution & Controls Oversight team to ensure alignment and consistency in the execution of recommendations and monitoring- Deliver reporting and insights to help drive process improvements and reinforce a culture of operational discipline and control accountability.

Stakeholder Relationships- Develop and maintain relationships with stakeholders across Plan Operations and other divisions and maintain an in-depth understanding of key business processes- Provide leadership and oversight to support stakeholders in the identification of key vulnerabilities, dependencies, and risks- Provide support to stakeholders in the analysis of identified risks including determining risk drivers (causes), potential impacts and outcomes of materialized risks and defining risk tolerances and appetite- Leverage risk and controls expertise, along with business knowledge to influence the management of identified risks, provide insight, education/advice on: design of controls, documentation standards, risk monitoring approach including the development of Key Risk Indicators and other monitoring metrics and risk response protocols- Collaborate with stakeholders on divisional projects and/or system implementations or enhancements. Ensure the proper identification and analysis of