Manager, Plan Operations Risk

Why you’ll love working here:high-performance, people-focused cultureour commitment that equity, diversity, and inclusion are fundamental to our work environment and business success, which helps employees feel valued and empowered to be their authentic selveslearning and development initiatives, including workshops, Speaker Series events and access to LinkedIn Learning, that support employees’ career growthmembership in HOOPP’s world class defined benefit pension plan, which can serve as an important part of your retirement securitycompetitive, 100% company-paid extended health and dental benefits for permanent employees, including coverage supporting our team's diversity and mental health (e.g., gender affirmation, fertility and drug treatment, psychological support benefits of $2,500 per year, parental leave top-up, and a health spending account).optional post-retirement health and dental benefits subsidized at 50%yoga classes, meditation workshops, nutritional consultations, and wellness seminarsthe opportunity to make a difference and help take care of those who care for us, by providing a financially secure retirement for Ontario healthcare workersJob Summary:Reporting to the Director, Plan Operations Risk Management, the Risk Manager will provide risk expertise and thought leadership to the development, enhancement, and execution of the division’s Risk Management framework. The Risk Manager is responsible for enhancing and advancing the division’s approach to risk identification, control design and proactive mitigation strategies. As part of the Plan Operations Risk Management team, the individual also supports the alignment of the division’s risk management strategy to complimentary risk functions at HOOPP and will act as a subject matter expert in enterprise risk and internal controls disciplines.In this role, the Manager will require collaboration and partnership with stakeholders across the division the Risk Division, IT and Finance, to understand operational processes for the identification and analysis of key risks and vulnerabilities. The Manager will influence the management of risks by educating stakeholders and leveraging industry best practices to advise on control design, risk tolerance, and risk reporting strategy.What you will do:Risk Identification, Control Development & EvaluationProactively identify operational risks across Plan Operations through engagement with business units, data analysis, and trend reviews.Conduct in-depth risk assessments of processes, systems, and emerging business changes to understand exposure and assess control adequacy.Develop and enhance internal controls in collaboration with business units to address key risk exposures.Evaluate the design and operational effectiveness of controls and recommend improvements or risk mitigation alternatives.Maintain and refine risk and control inventories, risk ratings, and related documentation in alignment with enterprise frameworks and divisional risk categories.Advise on control implementation and design in the context of new business initiatives, regulatory developments, and process changes.Contribute to the development of the division’s risk appetite framework, key risk indicators and management reporting toolsHelp define and refine the long term risk priorities that align with business objectives and emerging external risk factors.Strategic Projects & InitiativesContribute to cross-functional projects addressing current and emerging risk challenges across the division.Provide risk and controls expertise in strategic initiatives such as system transformations, product development, process and organizational change.Support the design and implementation of new tools, methodologies, and templates to strengthen risk analysis, reporting, and governance.Identify opportunities for capability building and automation within the operational risk management function.Risk Reviews Lead deep-dive risk reviews on business processes, functions and operational challenges in response to emerging issues or business driven needs; develop comprehensive findings and action plans, and collaborate with stakeholders to ensure remediation.Assess risk drivers, control environments and residual risk levels with a focus on identifying root causes and solutionsProvide subject matter input on risk implications for access changes, process updates or control environment changesPartner with the Execution & Controls Oversight team to ensure alignment and consistency in the execution of recommendations and monitoringDeliver reporting and insights to help drive process improvements and reinforce a culture of operational discipline and control accountability.Stakeholder Relationships Develop and maintain relationships with stakeholders across Plan Operations and other divisions and maintain an in-depth understanding of key business processesProvide leadership and oversight to support stakeholders in the identification of key vulnerabilities, dependencies, and risksProvide support to stakeholders in the analysis of identified risks including determining risk drivers (causes), potential impacts and outcomes of materialized risks and defining risk tolerances and appetiteLeverage risk and controls expertise, along with business knowledge to influence the management of identified risks, provide insight, education/advice on: design of controls, documentation standards, risk monitoring approach including the development of Key Risk Indicators and other monitoring metrics and risk response protocolsCollaborate with stakeholders on divisional projects and/or system implementations or enhancements. Ensure the proper identification and analysis of risks. Influence the management of identified risks by advising on the design and documentation of controls.Capability Building & Advisory Support Serve as a subject matter expert and trusted advisor to business leaders on risk related topics, decision-making, and control optimizationConduct coaching and knowledge sharing to team members and business partners to strengthen the division’s risk culture and understandingCollaborate closely with peers in the Plan Operations Risk Management team to ensure consistency, knowledge transfer and shared accountabilityConduct research and share 'best practice' principles to maintain risk and control documentation, and ensure consistent standards are applied across the division as well as alignment to complimentary risk functions at HOOPP.Participate in the design, implementation, and management of core business processes to ensure the accuracy of risk data used in reportingActively contribute to the growth and evolution of the risk function’s capabilities, maturity and impactLead the building of frameworks, artifacts, tools and technical training to ensure effective execution of team’s mandate.What you will bring:Experience leading teams or functions responsible for controls execution and audit/regulatory supportStrong knowledge of access management practices, control frameworks and regulatory expectationsStrong knowledge of risks related system, process, technology, people, data, processing and execution, governance & compliance and second/third party.Demonstrated ability to design and implement automated controls and leverage data analytics to optimize quality assurance efforts and improve coverage and insights of the areas reviewedStrong understanding of the latest developments in technology, data analytics and cybersecurityProven ability to work cross functionally and manage competing priorities in a dynamic environmentExceptional attention to detail, documentation and follow throughStrong communication and leadership skills with the ability to guide teams through complex requests and deliverablesDemonstrated ability to influence and manage relationships with diverse internal stakeholdersStrong analytical and problem-solving skills with the ability to think critically, innovate and drive changeExcellent verbal and written communication skills, with the ability to present issues of varying complexity to a wide variety of audiences effectivelyAttention to detail while maintaining a big picture view of issuesExperience in interacting with auditors and regulatorsKnowledge of the pension industry and associated processes and controls (including pension payroll and contributions)A University degree required, with a focus in Commerce, Math, Finance, Engineering or Accounting preferredA CPA, CA designation is preferredAt least 8-10 years of experience, as subject matter expert, in operational risk, internal controls, or compliance, preferably within pension administration or financial servicesAudit and/or consulting experience in a public accounting firm is an asset