Shop Manager

3 days ago

Winnipeg, Canada Tokyo Smoke Full time

**Responsibilities**
- Provide coaching, training and support to your team
- Maintain a high level of product and service knowledge
- Demonstrate and lead an outstanding customer service experience and establish a sales-focused culture
- Analyze the business, propose and implement action plans to improve results, generate sales for each product category creating new clients and reactivating former ones
- Develop and deliver events and incentives to grow business
- Work closely with the merchandising team to ensure appropriate stock and assortment levels are met
- Make recommendations for shop renovations, upgrades and expansion to increase sales and market share
- Responsible for all shop opening and closing procedures
- Demonstrate sales leadership by playing an active role on the selling floor and leading by example
- Adhere to and uphold loss prevention systems to prevent all possible opportunities for loss and endangerment
- Builds and increases customer retention, foster strong relationships, and develop brand awareness and loyalty
- Complete all necessary administrative paperwork in a timely manner including creating staff work schedules and ensure appropriate shop coverage
- Control daily invoices petty cash and take necessary actions to effectively control costs and ensure efficient operation in shop
- Responsible for management and maintenance of shop inventory
- Review and submit sales and operational reports to management
- Ensure maintenance of cycle counts, inventory accuracy and shrink requirements
- Create a supportive environment to develop/motivate staff through goal setting, performance monitoring, monthly touch base meetings and shop wide meetings to coach and deliver timely feedback
- Recruit shop associates with specific qualifications and skills that meet company and market standards
- Enforce company policies while adhering to proper procedure regarding disciplinary action
- Identify individual and team training needs
- Ensure timely submission of accurate timesheets
- Other duties as assigned

**Experience**
- 1-3 years of experience at a supervisor/manager level in a customer service/retail environment
- High School diploma, post-secondary education is an asset
- Energetic and enthusiastic with a passion for our products
- Proven track record of success, leading a team within a high-volume retail environment
- Strong interpersonal, communication, organization and execution skills.
- Ability to juggle multiple priorities
- Strong leadership skills and the ability to coach and mentor team members
- Ability to use POS system and its inventory management functions
- Ability to maintain composure under pressure
- Working knowledge of Medical and/or Retail Cannabis an asset
- Knowledge of Local, Provincial, and Federal Laws and Regulations pertaining to Medical and/or Retail Cannabis
- Strong computer skills (MS office preferred)

**Other Details**

This is a full-time position based out of Winnipeg, MB.

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