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Work From Home Roadside Response Specialist

3 weeks ago

Ontario, Canada Skybridge Americas Full time

Here at Skybridge Americas, we are all about
- **PEOPLE**

**Work from Home French Bilingual Roadside Rescue Agent**

As a
**Roadside Rescue Agent** working from the comforts of your own home, you will provide heroic customer service assistance while working in an environment that fosters camaraderie and self-development - you will feel proud you are part of our team
**_Must be in the following provinces: AB, BC, MB, NB, NS, ON, SK_**

**_
**Fluency in French is Required**_**

**What is in store for you?**Work from home - no commute and a better work-life balance
3 weeks paid time off annually because you deserve that rest and relaxation
Fun and comprehensive fully paid virtual training
Tuition reimbursement
Extra earnings potential with attendance and performance premiums
Benefits including medical, dental, vision and an employee assistance program

**A typical day at work**Field incoming calls from members who need help with roadside assistance
Actively listen and calmly respond to calls by asking relevant probing questions and keeping organized records of details, locations, and needs
Find and contact the nearest service provider and relay detailed information to the members
Read maps, find routes, locations, and addresses across different media

**What are we looking for?**Proven effective oral and written communication skills is required
Fluency in both English and French
Strong attention to detail and time management skills
Excellent technology skills and ability to multi-task
Understanding of metrics-driven environment
A dedicated space where you can take phone calls without background interference

**Computing Requirements**Reliable internet speed and broadband connection (5 Mbps download, 2.5 Mbps upload)
Hard-wired or ethernet connection to the internet during your shift
A Windows laptop or a desktop
At least 1 extra monitor (minimum of 19" in size)
A wired USB headset with a mute button for both training and live customer handling
Smartphone to be able to log into our system


**Why Skybridge Americas?**
We are a people-driven company delivering great experiences every day for some of North America's best-known brands. We're a team of highly skilled, customer-focused problem solvers, providing world-class customer contact services. Because people are at the core of what we do, we work hard at providing an environment for our employees where they feel valued and inspired. By joining us, you will be part of a team that supports your progress and success within the organization.
Learn more about us:_

**Equal Opportunity Employer**
Skybridge Americas is committed to diversity and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Ici, chez Skybridge Americas, nous sommes tous sur **les gens**

**Travailler à domicile Agent de sauvetage routier bilingue en français**

En tant **qu’agent de sauvetage routier** travaillant dans le confort de votre propre maison, vous fournirez une assistance héroïque au service à la clientèle tout en travaillant dans un environnement qui favorise la camaraderie et le développement personnel - vous vous sentirez fier de faire partie de notre équipe
- **_Doit se trouver dans les provinces suivantes : (Indiquer les États/provinces)_**

**Qu’est-ce qui vous attend?**
- Travail à domicile - pas de déplacements et un meilleur équilibre travail-vie personnelle
- 3 semaines de congés payés chaque année parce que vous méritez ce repos et cette détente
- Formation virtuelle amusante et complète entièrement rémunérée
- Remboursement des frais de scolarité
- Potentiel de gains supplémentaires avec des primes de présence et de performance
- Avantages sociaux, y compris les soins médicaux, dentaires, la vue et un programme d’aide aux employés

**Une journée typique au travail**
- Faites face aux appels entrants des membres qui ont besoin d’aide routière
- Écoutez activement et répondez calmement aux appels en posant des questions d’approfondissement pertinentes et en tenant des registres organisés des détails, des emplacements et des besoins
- Trouvez et contactez le fournisseur de services le plus proche et transmettez des informations détaillées aux membres
- Lisez des cartes, trouvez des itinéraires, des emplacements et des adresses sur différents supports

**Que recherchons-nous?**
- Des compétences éprouvées en communication orale et écrite sont requises
- Maîtrise du français et de l’anglais
- Forte attention aux détails et aux compétences en gestion du temps
- Excellentes compétences technologiques et capacité à effectuer plusieurs tâches
- Compréhension de l’environnement axé sur les métriques
- Un espace dédié où vous pouvez prendre des appels