Bilingual Call Center Representative

**What is the **opportunity**?**

We are SP Data Digital, and we like to shake things up We promote great culture and embrace a team of entrepreneurs that think outside the box and challenge the status quo. We work hard and encourage innovation. We are THE Customer Service source for our partners, and we provide support for some of the industry leaders in Telecom, Finance, Technology, and Security

**Whats in it for you?**
- **100% Work From Home Position**:

- **Competitive** **wage - Base of $22.00 per hour + Bonus**:

- **Full-time position** - 40 hours per week
- Company provided equipment (Must be able to pick up at our Toronto location)
- Opportunity for growth and development - We **LOVE** to promote from within
- Comprehensive **PAID** training in our Virtual training environment
- Employer sponsored benefits - **HEALTH + DENTAL + VISION** (We’ve got you covered)

**What will you do?**

As a **Bilingual** Call Center Representative (French/English)** **in Canada, you will interact with existing customers who are at risk of cancelling their services by addressing complaints with a goal of increasing sales and customer satisfaction. You’ll be:

- Answering incoming calls, building rapport, and creating a great customer experience by asking probing questions and actively listening to the customer’s request
- Presenting products and services based on the customers’ needs, and handling objections by explaining how the services and products will benefit them
- Developing relationships with customers, using active listening to empathize, provide solutions and partner with customers on a resolution
- Advocating the brand and building customer loyalty, and retaining their account
- Manage call flows and provide first call resolution

Do you have experience working in a customer service sales environment? Are you ambitious, outgoing, and an outstanding communicator? Do you want to work for a company that has a phenomenal culture and a fun working environment? _We want you on our team_

**You’d Be a Great Fit If You Have**:

- **Fluent in French and English for both speaking and writin**g
- Call Center experience an asset
- Sales-oriented individual with at least 1 year of sales experience and can reach aggressive sales targets
- Open availability to work on a flexible schedule: days, evenings, and weekends to meet customer demand
- Exceptional communicator with both verbal and written skills allowing you to communicate ideas in a clear and concise manner
- Empathetic person with the ability to relate to various personalities and age groups and foster fast relationships with customers so sales become easy
- Intellectual with a deep understanding of computers and an ability to learn and navigate new software using multiple platforms at a time
- Problem solver, using past experiences and your creative brain to craft solutions that makes sense for our client and the customer
- Confident and self-motivated; can complete multiple tasks at a time with ease
- Eager with a willingness and desire to receive coaching and mentorship

**Important Details**:

- Permanent Full Time Hours of Work: Shift timings are between Monday to Sunday, 6:00 AM - 10:00 PM MST
- **Must have ability to pick up a computer from our Toronto location (Yonge Street)**:

- Base wage $22/hour + Bonus
- Dedicated and Distraction Free Workspace is necessary
- Internet Connection MUST be hardwired to router, No WIFI (Ethernet cable is mandatory)
- Internet Connection 15Mbps Download/6Mbps Upload
- Headset with microphone (USB)
- Built-in or extended Webcam

**SP Data Digital is an Equal Opportunity Employer**: We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, or any other basis protected by law.