Bilingual Claims Call Centre Senior Representative

Bilingual Claims Call Centre Senior Representative Join to apply for the Bilingual Claims Call Centre Senior Representative role at Zurich Canada. The Opportunity Are you looking for a caring, collaborative, values‑driven workplace with inspiring teammates and leaders? Do you have the ambition and desire to thrive at the most impactful global insurance provider in the world? Look no further than Zurich Canada. Zurich Canada is currently looking for a Bilingual Claims Call Centre Senior Representative in either our Montreal or Toronto office to process routine and complex first reports of loss and handle specialized projects on cutting‑edge initiatives. Reporting to the Team Manager, you will interact closely with internal and external business partners to provide timely and high‑quality service. This is a unique opportunity to build your knowledge and experience for the future in a supportive environment where your voice matters. This is a hybrid work opportunity. What you will do Handle complex technical duties and specialized/pilot projects for commercial lines of business. Manage intake of claims involving Centers of Expertise lawsuits. Monitor and manage resources/cash within defined procedures. Interact closely with internal business partners, including Underwriters, Account Managers, and specialized claims personnel in a professional and positive manner. Collaborate with external business partners, including Agents/Brokers, in a professional and productive manner. Ensure compliance with legal and regulatory controls relevant to standard work practices within the region. Meet established departmental quality, phone availability, and productivity objectives. Perform other duties as assigned by the Team Manager or other members of the Management team. Maintain regular and predictable attendance. Participate in business travel and mandatory overtime during peak periods, shift work, and holiday work as required. Job Qualifications Required: High School Diploma or Equivalent and 2 or more years of experience in Customer Service. OR Zurich Certified Insurance Apprentice including an Associate Degree with no prior experience required in Customer Service. Intermediate customer service experience required. Preferred: Fluent proficiency in both English and French. Intermediate contact center experience. Insurance knowledge. Fluency in both spoken and written English is required to facilitate communication with internal and external stakeholders outside Quebec. Our Culture At Zurich, we are proud of our culture. We are passionate about Diversity, Inclusion, Equity and Belonging (DIEB). We want you to bring your whole self to work, and we want our employees to be reflective of the communities in which we live and work. We have a collaborative culture where diversity of thought is valued. We value your input and strive to give our employees the tools they need to make an impact. We care about our employees’ well‑being and offer a comprehensive health/benefits plan with varying levels of coverage to suit your specific needs and a competitive total compensation package. We understand how important it is to rest, recharge and do the things you love. At Zurich, all employees receive a minimum of four weeks of vacation per year. We also understand that employees require time off for personal reasons. Zurich employees receive four personal days per year to be used at their discretion. We are committed to continuous improvement, and offer access to a comprehensive range of training and development opportunities. We care about our communities. Our communities are where our customers, people, and shareholders live and work. While we can be proud of the contribution to society Zurich makes through our core business of insurance, we must also give back to our communities through our talent, time and resources. We have won numerous awards for our workplace culture. We are proud to be one of Greater Toronto’s Top Employers and to have received Insurance Business Canada’s 5‑Star Diversity, Equity and Inclusion Award. Make a difference. Be challenged. Be inspired. Be supported. Love what you do. Work for us. About Zurich Canada Zurich Canada is part of the Zurich Insurance Group, a multi‑line insurer with approximately 55,000 employees worldwide serving customers in global and local markets. Zurich Canada has been a leading insurance provider serving mid‑sized and large companies, including multinational corporations, in the Canadian commercial market for 100 years. With over 500 employees in offices across the country, Zurich offers the global strength of a top insurance provider combined with in‑depth knowledge of industries and local markets. Zurich Canada aspires to be risk management professionals’ first choice as their premier partner to help meet the risk challenges of today and tomorrow. Read more at www.zurichcanada.com. #J-18808-Ljbffr